Service Department Director (Hiring Immediately)

Service Department Director Service Department Director Description Kalamazoo Mechanical, Inc. is seeking a high‑caliber Service Department Director to lead our commercial HVAC service division. As a key member of KMI's leadership team, this director will strengthen customer relationships, drive growth and workforce development, and ensure the division's profitability. KMI is a respected, growing mechanical contractor known for quality workmanship, long‑term client relationships, and a strong commitment to investing in its people. Experience Requirements (Must Have) * Minimum of 5 years' experience as a manager of field service technicians (HVAC preferred) * Experience using service‑industry software (dispatching, job costing, CRM, etc.) * At least 5 years' experience leading and managing subordinates * Customer‑focused and growth‑oriented mindset * Comfortable and proficient with common business technologies (MS Office, Excel, PCs, tablets) * Quoting and estimating experience for sizeable repair and replacement projects ($20,000+) Preferred Experience * Hands‑on field experience in a technical role * HVAC industry experience * Experience working in a small‑business environment Responsibilities & Expectations * Provide strong leadership, management, and business oversight for the Service Department * Communicate clear performance expectations to technicians and support staff * Ensure accountability and compliance through defined processes and training * Review cost budgets for service projects and maintenance agreements * Own and develop long‑term customer relationships * Set team expectations, conduct performance reviews, and recommend compensation updates * Confidently engage in customer outreach, sales coordination, and business development efforts * Address customer complaints and apply technical knowledge to ensure satisfaction * Ensure smooth, timely, and effective internal and external communication * Review technician performance and efficiency using service‑management software * Train and manage technician use of service software tools * Promote team cohesion, alignment, and morale * Plan and lead effective, well‑run staff meetings * Ensure quality control through training, process improvement, inspection, and accountability Leadership & Interpersonal Traits * Calm under pressure — Service work is dynamic, with periods of heavy demand * Positive, can‑do attitude — There is a solution; supported by a strong leadership team, you will find it * High accountability — Owns outcomes; supports the team publicly and coaches privately * Team player — Strong leaders are also great listeners and collaborators * Process‑oriented and solutions‑focused — When problems arise, systems are improved * Clear communicator — Especially when giving direction, feedback, or setting priorities * Coaching mindset — Invested in developing technicians, not just dispatching them * Fair and consistent — Avoids favoritism and builds trust through consistency * Customer‑savvy and diplomatic — Especially when delivering difficult news * Adaptable — Comfortable with changing priorities, schedules, and customer needs Benefits * Competitive salary: $110,000-$140,000 * Company vehicle * 401(k) and retirement plan * Health insurance * Health savings account (HSA) * Flexible spending account (FSA) * Paid time off * Employee referral program Job Type: Full‑time Kalamazoo Mechanical, Inc. is an equal‑opportunity employer. Compensation details: 110000-140000 Hourly Wage PI68772b5f53df-38003-40160017