Corporate Travel Advisor III

Travel Advisor III

We're excited to share that Spencer Corporate Travel, a LodgeLink company, is preparing for a launch in North America.

We are hiring for a Travel Advisor III for North America, based out of our US Head Office located in Scottsdale, AZ. This role is 100% in office.

This senior, highly skilled role is responsible for delivering premium, white-glove travel services to C-suite executives and senior leaders supporting LodgeLink corporate clients. The ideal candidate is a seasoned corporate travel professional who thrives in a fast-paced, executive-support environment. You are trusted by senior leaders, confident in managing complex and high-risk itineraries, and known for your discretion, precision, and calm approach under pressure. You take pride in delivering a premium, white-glove travel experience and are motivated by accountability, service excellence, and continuous improvement. You are equally comfortable executing flawlessly today while contributing to smarter, more standardized travel processes for the future.

This in-office role reports to the Travel Department Team Lead, with an indirect reporting line to the GM, Spencer Corporate Travel, North America.

Responsibilities:

• Provide end-to-end travel management for executive and VIP travelers, including complex domestic and international itineraries
• Serve as a trusted advisor to clients by proactively anticipating needs and offering strategic travel solutions
• Expertly manage all air customer requested air ticketing with a strong understanding of First Class and Business Class air travel, including fare construction, ticketing rules, exchanges, and refunds
• Handle same-day changes, irregular operations (IROPs), and time-critical requests with confidence and accuracy
• Ensure adherence to client travel policies, programs, supplier agreements, duty of care, and service standards
• Maintain strict confidentiality and professionalism when supporting senior leadership and sensitive travel needs
• Collaborate as a proactive member of the team collaborate in developing process standardization, process-building, and technology considerations in support of the company's goals and mission.
• Handle confidential information with the utmost discretion and professionalism at all times.
• Willingness and ability to provide after-hours, weekend, and holiday support as required by executive travelers and client service level agreements.
• Availability to support urgent travel disruptions and last-minute changes outside of standard business hours.

Qualifications:

• Advanced, hands-on proficiency in Sabre GDS (air, hotel, car, ticketing, exchanges, refunds)
• Strong working knowledge of international fares and premium cabin ticketing rules and requirements
• Proven experience supporting C-suite, executive, or VIP travelers in a corporate travel environment
• Exceptional attention to detail, time management, and problem-solving skills
• Strong verbal and written communication skills with a high level of professionalism and discretion
• Highly proactive, requiring minimal supervision
• Demonstrates excellent organizational skills and attention to detail

Performance Metrics (KPIs) and Service Standards (SLAs)

• Meet or exceed SLA targets for response time, turnaround time, and first-contact resolution
• Maintain high traveler satisfaction scores and service quality ratings
• Achieve ticketing accuracy and QC compliance standards
• Demonstrate consistent policy compliance and cost-effective decision-making

Professional Traits

• Calm, confident, and solutions-focused under pressure
• Proactive, organized, and adaptable
• Committed to delivering an exceptional executive travel experience

Spencer Corporate Travel, a LodgeLink company, was founded in 1998 and, in its more than 25 years of experience, has built a strong reputation for delivering exceptional and tailored corporate travel solutions across Australia and internationally.

We pride ourselves on providing high-quality, bespoke travel services backed by a dedicated team of experts who genuinely care about each client's needs.

At Spencer Corporate Travel, we're committed to excellence and consistently go above and beyond for our clients. We're proud to have received numerous industry awards, including being the first corporate agency inducted into the National Travel Industry Awards Hall of Fame for our service to the corporate travel sector.

Transparency and honesty are core to who we are. You can trust that every journey will be handled with care, attention to detail, and a commitment to delivering an outstanding experience, every time.

Caring for our team is a priority, and we're pleased to provide these benefits:

• Building a diverse and inclusive team, supporting career growth and development.
• Competitive compensation package, including short and long-term incentives.
• Share Appreciation Rights program for salaried employees.
• Paid vacation days and sick days.
• An employee charitable donation program.
• Hotel and travel discounts.
• Comprehensive options for benefits, with cost-sharing between the company and the employee. 401K Matching program.

LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we're a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel for the better.

United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to 'Create A Better Way' for all.

At LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.

LodgeLink is a Black Diamond Group company. Learn more:

Black Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more:

We are an Equal Opportunity Employer Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process. Company: Spencer Corporate Travel