Route Supervisor

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, we deliver customized logistics and supply chain solutions that help our customers improve efficiency, service, and performance. This position is based in Greer, South Carolina , supporting BMW's transportation network . The operation plays a critical role in coordinating daily inbound and outbound freight movements, managing driver activity, supporting material flow, and ensuring seamless communication between BMW, drivers, and operational leadership. Shift Available 1st Shift: Monday - Friday, 6:30 AM - 3:30 PM Key Responsibilities Serve as the primary liaison between BMW, drivers, dispatch teams, and operational leadership Communicate customer requirements, service updates, and operational changes to all relevant stakeholders Support daily transportation operations by assisting with route execution, freight movement, and service performance Monitor inbound and outbound shipments and proactively communicate delays, service concerns, or operational issues Assist with driver onboarding, training, scheduling, attendance tracking, and workforce support activities Support employee engagement, coaching, and day-to-day communication with drivers and operational personnel Investigate and help resolve transportation, service, and customer-related concerns Maintain accurate records, reports, and operational documentation Coordinate communication between BMW representatives and internal teams to ensure customer expectations are achieved Track operational performance metrics and support continuous improvement initiatives Assist leadership with staffing needs, workforce planning, and special projects Promote a positive, safety-focused, and customer-driven work environment Qualifications Bachelor's degree preferred; Supply Chain, Logistics, Transportation, Business, Human Resources, or related field is a plus Previous experience in transportation, logistics, customer service, operations, employee relations, recruiting, or workforce support preferred Strong communication and relationship-building skills Ability to work effectively with customers, drivers, and leadership teams Strong organizational and problem-solving abilities Ability to multitask in a fast-paced operational environment Proficiency with Microsoft Excel and other Microsoft Office applications Strong attention to detail and follow-through Leadership mindset with the ability to coach, support, and influence others Experience working with operational metrics, KPIs, and reporting is a plus #J-18808-Ljbffr