IT Engineer

Executive User Support

Provide end user support to preparation of executive/board meetings

Work with a sense of urgency/timeliness to executive needs/requests

Provide guidance to executive administrative staff on incident and request processes

Coordinate connectivity issues with on-site network team

Maintain current stock of executive device travel package

Coordinate with relevant EUS field technicians prior to executive trips

Provide direct, hands-on, support to executive incidents

Responsible for coordinating issuance/provisioning/configuration of executive end user devices

Assist executives with hosting conference room meetings

Coordinate office moves/reconfiguration with Facilities when necessary

Provide conference room support

Desired skills, qualifications, or certifications:

Demonstrated technical knowledge of Apple iOS, iPadOS, macOS.

Demonstrated technical expertise with management of Apple devices with Microsoft Endpoint Manager (Intune)

Demonstrated technical troubleshooting skills with Microsoft Endpoint Manager (Intune) for application and device registration, compliance, and configuration policies etc.

Demonstrated technical knowledge and troubleshooting expertise with Windows OS and Windows applications.

Proficient with iPhone and iPad support including mobile applications

Proficient with collaboration applications such as Microsoft Teams, Microsoft 365 Apps for Enterprise such as Outlook, Yammer etc.

Proficient with conference room support and conference room technology such as Microsoft Teams Rooms.