Internship - Intake & Triage Unit

Intern, Intake And Triage Unit

The Georgia Department of Community Health (DCH) is one of Georgia's four health agencies serving the state's growing population of over 10 million people. DCH serves as the lead agency for Medicaid, oversees the State Health Benefit Plan (SHBP) and Healthcare Facility Regulation, impacting one in four Georgians.

Through effective planning, purchasing and oversight, DCH provides access to affordable, quality health care to millions of Georgians, including some of the state's most vulnerable and under-served populations. Six enterprise offices support the work of the agency's three program divisions. DCH employees are based in Atlanta, Cordele and across the state.

DCH is committed to providing superior customer service and communication, embracing teamwork and fostering accountability to ensure that our internal and external customers and stakeholders feel included, respected, engaged and secure.

DCH is currently seeking qualified applicants for the position of Intern, Intake and Triage Unit with Healthcare Facility Regulation Division. This paid internship assignment is for a duration of six months and reports directly to the Senior Manager of the Intake and Triage Unit. This is a hybrid position that requires in-office and remote work with the approval of the supervisor. The days and frequency in the office can change at any time during employment based on the business needs of the organization. Candidates must respond to all application questions independently, based on their own qualifications and experience. The use of artificial intelligence (AI) tools or other automated content-generation systems to prepare responses is prohibited and may result in disqualification from consideration.

Job Responsibilities

Under direct supervision, the Intern gains practical knowledge and develops foundational skills within the assigned functional area. The position assists with routine tasks and small projects, applying learned concepts while receiving guidance and feedback from a supervisor. The Intern may also contribute input to departmental or program initiatives and planning activities as part of their professional development.

• Interact with constituents via the call center
• Determine appropriate report based on customer's needs
• Conduct data entry reviews on each report to ensure reporting and regulatory guidelines are met.
• Make program related determinations based on State and Federal Regulations
• Create appropriate triage determinations based on the analysis of severity of reports
• Support Regional Directors in scheduling onsite inspection/complaint investigations.
• Verify data and monitor compliance of licensed Healthcare facilities with agency policy and procedures.
• Work with others to provide strategic analysis.
• Performs administrative duties and statistical, or compliance data analysis and reporting in support of management decision making in functional area.

Minimum Qualifications

Bachelor's degree from an accredited college or university AND currently enrolled in a graduate program relevant to the area of assignment. Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year. Note: Possession of a valid driver's license, which would enable the applicant to drive in Georgia, and use of a car at work, are required for employees in this job. This is a hybrid position that requires in-office and remote work with the approval of the supervisor. The days and frequency in the office can change at any time during employment based on the business needs of the organization.

Preferred Qualifications: Preference will be given to candidates who, in addition to meeting the qualifications listed above, demonstrate some or all of the following skills/experience:

• Experience in data or statistical analysis, preferably in a healthcare setting
• Ability to work with highly confidential and sensitive PHI/PII information
• Proficient in Medicaid and data analysis reporting tools (e.g. Business Objects, Advantage Suite, and/or DataProbe)
• Microsoft Office Suite Applications
• Medicaid Management Information Systems (MMIS)
• Currently enrolled in one of the following graduate programs: Healthcare Policy, Healthcare Administration, Nursing

Additional Information

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

THIS POSITION IS SUBJECT TO CLOSE AT ANY TIME ONCE A SATISFACTORY APPLICANT POOL HAS BEEN IDENTIFIED. APPLICATIONS WITHOUT WORK EXPERIENCE LISTED WILL NOT BE CONSIDERED. CURRENT GEORGIA STATE GOVERNMENT EMPLOYEES WILL BE SUBJECT TO STATE PERSONNEL BOARD (SPB) RULE PROVISIONS. THE POSITION MAY BE FILLED AT A LOWER OR HIGHER POSITION LEVEL.

This position is unclassified and employment is at-will. Candidates for this position are subject to a pre-employment background history and reference check. The Intern position is temporary in nature and is not eligible for State of Georgia employee benefits, including but not limited to health insurance, retirement benefits, paid leave, holiday pay, or other benefit programs. Internship appointments are intended to provide educational and professional development opportunities and do not confer eligibility for benefits associated with regular full-time or part-time employment.

Georgia Department of Community Health