Customer Service Dispatcher
$21 per hourArrow Workforce Solutions
Job Description
Job Description
Title: Customer Service Representative/Dispatcher
Location: San Jose, CA
Schedule: 9AM - 5:30PM; Monday - Saturday (Tuesday off)
Pay Rate: $21 per hour
Position Overview
We are seeking a dependable and customer-focused Dispatcher / Customer Service Representative to support daily logistics and customer communication operations. This role requires strong multitasking abilities, attention to detail, and the ability to work effectively in a fast-paced environment. Candidates should possess a positive attitude, excellent communication skills, and a reliable work ethic.
Key Responsibilities
- Conduct driver check-ins and assist with dispatch coordination
- Review delivery photos and verify delivery completion details
- Manage schedules and update dispatch information as needed
- Respond professionally to incoming calls and emails
- Communicate effectively with drivers, customers, and internal teams
- Maintain accurate records and ensure timely follow-up on issues
- Prioritize tasks and manage multiple responsibilities simultaneously
Qualifications
- Previous customer service, dispatch, or administrative experience preferred
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and email management skills
- Dependable attendance and punctuality
- Positive attitude and team-oriented mindset
Additional Information
- Business casual attire required
- No leggings or athletic wear permitted
- Overtime available during peak operational periods
- Reliability and professionalism are essential for success in this role
Vacancy posted 2 days ago
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