FHFA- Training Support Specialist

Job Description

Job Description

Position Summary

C Evans Consulting is seeking a Training Support Specialist to support FHFA's Workforce Development activities, with a primary focus on Learning Management System (LMS) administration and eLearning development. This need is related to FHFA's Core HCM / HCM 2.0 migration, including the planned transition from Cornerstone OnDemand to the learning system provided through Oracle.

Compensation & Location:

• Hourly pay: $50–$55 per hour
• Hybrid - HQ location: Constitution Center - 400 7th Street, SW, Washington, D.C. 20219

Core Systems and Tools:

Candidates should have relevant hands-on experience with several of the following:

• Cornerstone OnDemand (CSOD) – current FHFA LMS
• Oracle HCM / Oracle Learning – target LMS environment associated with the HCM 2.0 migration
• Articulate and Rise – eLearning development, including available AI functionality
• SurveyMonkey and/or Microsoft Forms – evaluations, surveys, and learner feedback
• Canva – graphic design and learning-support materials

Key Responsibilities:

• Administer, configure, and maintain the LMS.
• Test and implement LMS enhancements and support system changes associated with the HCM migration.
• Provide LMS end-user support and troubleshoot and resolve technical issues.
• Coordinate with stakeholders to support effective delivery and administration of Agency learning programs.
• Maintain LMS data integrity, monitor training completion, generate reports, and recommend system or process improvements.
• Design and implement evaluation methods for learning programs, eLearning products, and other instructional solutions.
• Develop and administer learning evaluations, surveys, and feedback instruments; analyze results and recommend improvements.
• Support learning and development initiatives in alignment with organizational objectives, instructional goals, and customer needs.
• Collaborate with trainers and facilitators to prepare for on-site, online, and virtual instructor-led training and team events.
• Independently design, develop, test, implement, maintain, and revise eLearning and interactive digital-learning products.
• Ensure learning products are technically accurate, engaging, accessible, and compatible with FHFA's LMS and related learning technologies.
• Collaborate with FHFA stakeholders and subject-matter experts to develop and maintain mandatory training courses and programs, including instructor-led and digital-learning solutions.
• Collect training-related data and support preparation of internal and external reports.

Required:

• LMS administration, configuration, maintenance, and technical support experience
• eLearning and instructional-design experience
• Experience developing interactive digital-learning products
• Ability to troubleshoot LMS issues and support system enhancements or migrations
• Experience with learning evaluations, surveys, feedback analysis, and program improvement
• Strong stakeholder and subject-matter-expert collaboration skills
• Experience tracking training completion and preparing LMS or training reports
• Ability to work independently across the development, implementation, and maintenance lifecycle

Strongly Preferred:

• Direct Cornerstone OnDemand (CSOD) experience
• Oracle Learning / Oracle HCM experience, particularly LMS migration or implementation support
• Strong Articulate / Rise development experience
• SurveyMonkey and/or Microsoft Forms experience
• Canva or comparable graphic-design experience
• Experience creating accessible learning products
• Federal agency or federal-contractor workforce development, training, or learning-management experience