Sr Associate, Consumer Affairs

Consumer Affairs Manager – Responsibilities Lead and develop a team of consumer affairs representatives, including assessing incoming and retained talent, development, coaching and performance management. Provide coaching and direction on complaint case resolution and responses. Review letter drafts and edit them. Develop and/or revise departmental procedures. Oversee departmental reporting. Manage departmental projects and initiatives. Lead continuous improvement ideation discussions and definition of improvement opportunities. Drive exceptional execution and identify improvements. What You’ll Need – Qualifications Undergraduate degree or equivalent experience. Minimum of 5 years Life Insurance Operations and compliance experience. Strong organizational and interpersonal skills. Strong analytical capabilities and problem‑solving skills, with demonstrated experience leading problem‑solving initiatives. Experience leading small teams of direct reports. Excellent research skills and detail oriented. Experience facilitating group discussions. Effective communication (verbal and written). Collaborative, reliable and eager to learn. Highly detail oriented with ability to succeed in a fast‑paced environment with shifting deadlines and priorities. Exceptional skills in Microsoft Office programs (Word, Outlook, Excel). Life and Annuity Operations experience, exposure to formal complaint management review/research a plus. Knowledge of Life & Annuity products/systems a plus. Knowledge of AI Tools and usage. Excellent Process Design capabilities. Strong analytical skills. Ambitious and career driven. Compensation and Benefits Base Salary Range: $70,000 USD - $85,000 USD. Eligible for an annual bonus based on company and individual performance, and a generous benefits package. Equal Opportunity Employer Fortitude Re is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, diversity of thought and any other characteristic protected by applicable law. #J-18808-Ljbffr Fortitude Re