Lead Host / Maitre d'

Lead Host / Maitre d' (Onsite Washington, DC)

The Park at 14th is a vibrant, upscale casual restaurant known for its exceptional food, craft cocktails, and lively atmosphere. We are committed to providing our guests with an unforgettable dining experience through impeccable service and a warm, welcoming ambiance.

Job Summary

The Park at 14th is seeking an experienced and professional Matre d' to join our team and ensure that our guests receive an exceptional dining experience. The Matre d' will be responsible for managing reservations, greeting guests, seating guests, and overseeing the dining room to ensure that service runs smoothly and efficiently.

Key Responsibilities and Duties

Guest Service:

• Greet guests warmly and professionally, ensuring they feel valued and appreciated.
• Manage and coordinate reservations to maximize table turnover while honoring guest preferences.
• Seat guests promptly, considering special requests and party sizes.
• Address and resolve guest inquiries, concerns, and complaints in a professional and courteous manner.

Operational Leadership:

• Oversee the dining room to ensure smooth service and a positive guest experience.
• Maintain a clean, organized entrance and dining area, ensuring tables are set correctly.
• Monitor and adjust the dining flow to prevent bottlenecks and ensure guests are seated efficiently.

Team Management:

• Lead, train, and supervise the host/hostess team, fostering a culture of excellence in customer service.
• Collaborate with servers, bartenders, and kitchen staff to ensure seamless operations.
• Motivate and support the team to deliver exceptional service consistently.

Professional Excellence:

• Stay informed about industry trends to maintain innovative and exceptional service standards.
• Use reservation and guest management systems effectively to track guest preferences and manage operations.
• Demonstrate impeccable presentation, professionalism, and a passion for hospitality.

Qualifications

• Strong communication and interpersonal skills to create a welcoming and positive environment.
• Excellent organizational skills, capable of managing reservations and seating in a fast-paced setting.
• Proven leadership experience in a restaurant or hospitality environment.
• Proficiency with reservation management systems (e.g., OpenTable) and basic computer applications.
• Flexible availability, including evenings, weekends, and holidays.
• Ability to commute or relocate to Washington, DC 20005 reliably.

Compensation and Benefits

• Pay: $18.00 - $40.00 per hour (based on experience).

Work Environment

• Physical setting: Bar and casual dining restaurant.
• Availability: Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Operating Hours (Excluding Special Events)
• Friday: 5 PM3 AM
• Saturday: 11 AM3 AM
• Sunday: 11 AM7 PM
• Monday: Closed
• Tuesday: Closed
• Wednesday: Closed
• Thursday: 5 PM2 AM