Director of Account Management

Director of Account Management

We are seeking a highly skilled and experienced Director of Account Management to work with large, self-insured employers, focusing on the delivery of high-quality healthcare data analytics solutions. The ideal candidate will have a strong background in healthcare analytics and a proven ability to translate complex, data-driven insights into actionable strategies and clear, digestible content for both analytical and non-analytical stakeholders. This role will involve leading client relationships, managing internal resources toward timely deliverables, and ensuring the effective utilization of analytics to drive value and client satisfaction.

Key Responsibilities

• Act as the primary point of contact for self-insured employer clients, ensuring satisfaction and fostering long-term relationships.
• Serve as a trusted advisor, understanding client needs and challenges, and offering strategic solutions to improve their healthcare programs.
• Develop and maintain strong, strategic client relationships by understanding their business challenges and objectives, demonstrating exceptional problem-solving skills.
• Coordinate and lead regular client check-ins, presentations, and strategic reviews to ensure alignment and satisfaction.
• Collaborate with internal teams (data, data science, clinical and investigative, executives etc.) to ensure optimal service delivery to clients.
• Become fluent in healthcare claims data as relevant to Company's specific use case.
• Nurture client relationships from infancy and throughout business relationship, including managing implementation process as needed.
• Collaborate with new clients and their respective carrier(s)/data warehouse/PBM/other external constituents on all necessary documentation and other items in order to intake high-quality claims and health Plan data.

Qualifications

• Bachelor's degree in business, Marketing, Economics, Data Analytics or a related field.
• Master's degree is preferred but not required.
• 5–8 years of experience in account management, client success, or related roles within data analytics, technology, or consulting environments.
• 4 years of experience in healthcare data analytics.
• 3 years of healthcare payment integrity experience.
• Proven experience managing senior-level client relationships and negotiating contracts or agreements.

Skills and Competencies

• Exceptional interpersonal and communication skills with the ability to understand and communicate technical insights to non-technical audiences in a tailored and thoughtful manner.
• Ability to thrive in a fast-paced and lightly structured environment.
• Hands-on, doer mindset.
• Highly collaborative, team-focused, open communication and candid work style.
• Strong problem-solving and strategic planning abilities.
• Ability to break down complex problems into manageable components.
• Identifying trends, patterns, and key insights in data.
• Developing actionable recommendations based on data analysis.
• Understanding data analytics concepts, tools, and methodologies, with the ability to translate insights into client strategy.
• Proven ability to lead and manage projects independently.
• Experience in managing deliverables within deadlines.

Preferred Knowledge

• Strong existing relationships within jumbo self-insured plan sponsor community.
• Procurement/medical ASA and/or PBM contract negotiation experience.
• Familiarity with benefit analytics, data warehousing and claims data files.
• Exposure to statistical methods, data modeling, or machine learning insights and how they inform business decisions.
• Macro business knowledge of channels/industries relevant to the company's client base (e.g. public sector, finance, healthcare, retail, technology, Taft-Hartley, etc.).

SmartLight Analytics was formed by a group of industry insiders who wanted to make a meaningful impact on the rising cost of healthcare. With this end in mind, SmartLight works for self-funded employers to reduce the wasteful spend in their healthcare plan through our proprietary data analysis. Our process works behind the scenes to save money without interrupting employee benefits or requiring employee behavior changes.