Customer Service Representative

Job Overview We are looking for a personable and skilled Client Service Representative (CSR) to join our team. The CSR will serve as the primary point of contact at our clinic, ensuring that every client interaction—whether over the phone or in person—results in a positive and memorable impression. Compensation Hourly rate $19‑$22, depending on experience. Responsibilities Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow. Operates a multi‑line telephone system—answers incoming calls, places callers on hold, transfers calls, pages staff, and routes messages for veterinarians and staff members. Empathizes with clients and remains compassionate and well‑mannered if a client becomes emotional or discourteous. Remains calm and collected in emergency situations. Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer. Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning, updating records, faxing, emailing, etc.). Completes all tasks as assigned by the supervisor(s). Qualifications & Requirements Professional and friendly phone etiquette. Available to work weekends and holiday rotations, as needed. Ability to properly prioritize and complete tasks simultaneously. Problem‑solving and adaptability to multiple situations. HS diploma or equivalent. Excellent customer service skills. Computer efficiency. Very detail‑oriented. Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.). Preferred: One year of customer service representative experience. Preferred: Knowledge of veterinary medical terminology and procedures. Benefits (full‑time employees) Competitive pay, performance bonuses, 401(k) match, and student loan assistance. Health, dental, vision, life insurance, and mental health resources. Generous paid time off and holidays. Tailored development programs, mentorship, and career pathing. Supportive, collaborative environment fostering belonging. #J-18808-Ljbffr