Service Advisor

Join a Legacy of Excellence at Lewis Automotive Group!

Are you passionate about cars and committed to delivering outstanding customer service? At Lewis Automotive Group, a family-owned and operated business proudly serving Northwest Arkansas for 79 years, we believe in treating our customers and employees like family. We're currently looking for a driven and customer-focused Automotive Service Advisor to join our award-winning team at one of the most respected names in the region.

About the Role:

As an Automotive Service Advisor, you'll be the critical link between our customers and technicians. Your goal? To create a seamless service experience while providing expert advice, building trust, and helping customers keep their vehicles running smoothly and safely.

What You'll Do:

• Serve as the friendly, knowledgeable point of contact for customers needing vehicle repairs or maintenance
• Translate customer concerns into actionable repair orders for technicians
• Communicate clearly and professionally with customers about services, repairs, timelines, and warranty options
• Recommend services and parts that enhance vehicle performance and longevity
• Coordinate repair schedules and manage service appointments
• Ensure every customer interaction reflects our commitment to top-tier service
• Keep detailed service records and ensure accuracy in reports
• Act as a bridge between the service team and the customer—keeping both sides informed

What We're Looking For:

• A passion for the automotive industry
• Strong communication, problem-solving, and time management skills
• A genuine desire to help customers and a knack for explaining technical information in a clear, friendly way
• Ability to manage multiple priorities in a fast-paced environment
• Basic automotive knowledge (formal training or experience a plus!)
• Valid driver's license and clean driving record

Preferred But Not Required:

• Prior experience as a Service Advisor or in automotive maintenance
• Completed postsecondary education in automotive service, technology, or a related field

Education & Physical Requirements:

• High school diploma or equivalent
• Ability to sit at a desk and use a computer for extended periods
• Occasionally lift up to 15 pounds

Why Join Lewis Automotive Group?

• Be part of a trusted, 79-year legacy of automotive excellence in NWA
• Work in a family-owned environment that values honesty, integrity, and teamwork
• Enjoy opportunities for growth, development, and recognition
• Collaborate with a skilled, motivated team that's as passionate as you are

Ready to Start Your Next Chapter? If you're looking to build your career with a company that truly values its people and its community, we'd love to hear from you. Apply today and become part of the Lewis Automotive Group family!