Customer Success Manager

Customer Success Manager

Inspected is going after a real, validated market problem with a massive opportunity and a long growth runway ahead of us. We are a tech-enabled platform revolutionizing remote inspections and permitting for the construction industry, serving homebuilders, HVAC, solar, roofing, pool, and commercial and residential contractors across Florida, Texas, and Tennessee with North Carolina on the near-term horizon and more markets to follow.

We are one of South Florida's fastest-growing companies with 100% growth for three consecutive years. Our market is not saturated and the competition has not built a real moat we win because of how we execute. That is exactly where this role comes in.

The Customer Success Manager will own a defined portfolio of high-value accounts and shift our relationship with them from reactive problem-solving to proactive partnership. Where Support reacts, Customer Success anticipates integrating Inspected into how our customers actually run their business, preventing problems before they happen, and driving real adoption, not just usage.

This is a build role. The category of "customer success" as we want it to exist at Inspected does not fully exist yet you will help define it, working closely with leadership to design the account model, success criteria, and processes that the rest of the team will eventually follow. Success here isn't about inspection volume it's about changing how contractors run their permitting operation.

Essential Functions

Core duties and responsibilities include the following. Other duties may be assigned.

• Proactive Account Ownership
• Adoption & Value Realization
• Data, Insights & Permit Hub
• Cross-Functional Influence & Process Building

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required

• Minimum 5 years of relevant working experience in customer success, account management, customer service, permitting, or a related field
• Prior experience working as a permitter, in customer service, or within a municipality is strongly preferred given the complexity of Florida permitting and inspection processes
• Proven ability to build process and systematize what works not just deliver for individual clients, it is about building repeatable process and influencing how the broader team operates
• Strong analytical skills with the ability to move from anecdotal feedback to structured account insights
• Highly detail-oriented with excellent written and verbal communication skills
• Self-starter who is comfortable in an environment where the playbook is still being written
• Ability to own executive-level relationships independently and lead conversations on account health, adoption milestones, risks, and value not just interact professionally with all levels of the organization
• Excellent computer skills including Microsoft Office Suite

Preferred

• Familiarity with HubSpot or similar CRM platforms
• Experience in B2B customer success, account management, or technical services
• Background in the construction, permitting, or inspection industry
• Proactive, ambitious, and strategically minded someone who sees a problem and wants to build the solution, not just manage around it
• Bilingual in English and Spanish a strong advantage in our South Florida market

Supervisory Responsibilities

This position does not currently have direct reports. As the Customer Success function matures and account volume grows, there is a clear path to building and leading a team.

What We Offer

• Competitive compensation commensurate with experience
• Unlimited PTO policy
• Health benefits and 401(k)
• A front-row seat to one of South Florida's fastest-growing tech companies
• The rare opportunity to define a function from the ground up, not just operate within one
• Direct visibility with revenue leadership and a real say in how this role evolves