Assistant Director

Job Description

Job Description

Lenox Hill Neighborhood House, widely recognized as one of New York’s premier human services providers, is a settlement house founded in 1894 that provides an extensive array of effective and integrated services—social, educational, health, housing, mental health, nutritional and fitness—which significantly improve the lives of 16,000 people in need each year, ages 3 to 103, on the East Side of Manhattan. Our clients include older adults, unhoused and formerly unhoused adults, children and families, disabled persons, adult learners and more. For more information on Lenox Hill Neighborhood House, please visit lenoxhill.org and check us out on Facebook or Instagram.

Located on the Upper East Side of Manhattan in the historic mixed-use Park Avenue Armory, Lenox Hill Neighborhood House’s Women’s Mental Health Shelter is a 24-hour program that addresses the critical issues facing 80 homeless women, aged 45 and over, who have histories of mental illness. Through a comprehensive continuum of care and programming that includes social work services, medical, nursing and psychiatric care, specialized peer support, housing placement, benefits assistance, arts and recreation and food and nutrition programs, our talented, multi-disciplinary team comprising social workers, mental health clinicians, nurses, psychiatric providers, peer advocates and program assistants, helps clients to transition from homelessness to permanent housing.

The Assistant Director will provide leadership and supervision to program staff, oversee daily shelter operations, and ensure the consistent delivery of high-quality, trauma-informed, and client-centered services. This role is responsible for maintaining full compliance with all agency contractual obligations and regulatory requirements, ensuring our ability to deliver high quality services and support to our clients. Reporting directly to the Senior Program Director, the Assistant Director serves as the designated lead in their absence and will collaborate closely with internal departments, external vendors, government agencies and community partners to drive operational excellence and achieve positive client outcomes.

The Assistant Director will :

• Provide daily leadership and operational oversight of the program, ensuring the delivery of high-quality, trauma-informed, recovery-oriented, and client-centered services
• Interface daily with clients providing excellent customer service, fielding questions and responding to client needs
• Communicate and enforce policies, procedures, performance expectations, and regulatory requirements, ensuring full compliance with agency and funder guidelines
• Supervise, coach, and develop staff, including performance management, professional development, and employee engagement to support a high-performing team
• Oversee staffing operations, including hiring, onboarding, scheduling, and coverage, ensuring continuous 24/7 program operations
• Lead team meetings and promote effective communication, collaboration, and alignment across staff and departments
• Ensure compliance with all applicable contractual, regulatory, and safety standards, and serve as a liaison with oversight and funding agencies as needed
• Monitor program performance, quality assurance metrics, and outcomes to ensure achievement of contractual goals and continuous improvement
• Manage day-to-day facility and program operations, including coordination with internal departments and external vendors to maintain safe, efficient services
• Oversee procurement, inventory, and general operational resources to support program needs
• Plan, implement, and evaluate programming that supports client stability, independence, and successful transition to permanent housing
• Respond to crises, incidents, and operational challenges, providing leadership and ensuring appropriate resolution, documentation, and timely reporting
• Maintain oversight of documentation systems and reporting to ensure accuracy, timeliness, and compliance with all requirements
• Collaborate with internal teams and external partners to coordinate comprehensive services for clients
• Support Senior Program Director with strategic initiatives, program development, and operational improvements; assume leadership responsibilities in their absence
• On a rotating basis with other shelter leaders, provide 24-hour on-call support for staff
• Perform other duties assigned by Senior Program Director

Qualifications:

The ideal candidate for the Assistant Director position must possess excellent leadership, interpersonal and relationship-building skills. The candidate will be a client-centered and compassionate self-motivated leader. As part of a collaborative team, the person must be able to communicate effectively with a variety of stakeholders and be a team player. Strong conflict resolution, analytical, technological, and organization skills are essential, with the ability to manage multiple priorities and work in a fast-paced, 24/7 shelter environment. Experience working in homeless services, supportive housing, mental health, residential services, or a related human services setting is required. Minimum of two years of supervisory or management experience leading multidisciplinary teams. Bachelor’s required with experience, Master's degree in Social Work, Human Services, Psychology, Public Administration, Public Health, or related field preferred. Competitive salary with a comprehensive benefits package available.

As a leadership position within a 24/7 program, flexibility is required to meet the expansive needs of our clients. The Assistant Director must be willing to work a standard schedule of Monday through Friday, 9:00am to 5:00pm and is expected to work evenings, weekends, or holidays as operational needs arise, participate in a rotating on-call schedule, and remain accessible by phone and email to support program operations when needed.

Salary: $85,000 annually

What we Offer:

• Comprehensive health insurance choices for staff and their families
• Extensive paid time off – 25 days’ vacation; 12 holidays; and sick time
• Matching contributions to Retirement Plan
• Paid parental leave policy for all staff
• Professional Development Opportunities – certifications and licenses, conferences, trainings, lectures and more
• Free Life Insurance – 3x annual salary
• Pre-tax Flexible Spending Accounts for Medical, Dependent Care and Parking/Mass Transit
• Supplemental Insurance Coverage (Accident, Hospital and Critical Illness)
• Staff events and parties including Film and Dinner nights, bowling parties, baseball games, food trucks, holiday parties, parties on our Green Roof, chocolate event for Valentine’s Day and ice cream socials, and much more.
• Staff use of State-of-the Art Fitness Center, Gym and Swimming Pool
• Staff group fitness classes, swimming lessons and lap swim for staff
• PSLF (Public Service Loan Forgiveness) Eligible Employer

All individuals, as a condition for employment by Lenox Hill Neighborhood House, are required to undergo a pre-employment background check. Certain positions require more extensive background checks to comply with applicable laws.

At Lenox Hill Neighborhood House we value respect, diversity and integrity. We are an equal opportunity employer. Lenox Hill Neighborhood House prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. Lenox Hill Neighborhood House conforms to the spirit as well as to the letter of all applicable laws and regulations. The policy of equal employment opportunity (EEO) and anti-discrimination applies to all aspects of the relationship between Lenox Hill Neighborhood House and its colleagues.