Senior IT&S Technician -AV Specialist (Fully Onsite NYC, Travel as needed to sites)

Job Title

Infrastructure and Service Delivery

Job Description

Ensures the maintenance of software and hardware; implements new or updated software modules. Ensures that support is provided for all end-user equipment including, desktop, laptop, printers, scanners and hospital equipment. Ensures that service level commitments and deliverables are met.

Job Responsibility

• Lead and support audiovisual operations for live events, webinars, meetings, broadcasts, and hybrid collaboration environments
• Install, configure, maintain, and troubleshoot AV systems, including audio, video, camera, and streaming technologies
• Provide technical support for Zoom, Microsoft Teams, and other collaboration platforms, ensuring a seamless user experience
• Manage livestreaming and production workflows for internal and external events, maintaining high-quality audio and video standards
• Collaborate with cross functional teams and vendors to deliver successful events, technology projects, and operational improvements
• Perform PC hardware/software support, system diagnostics, documentation, and preventive maintenance of AV infrastructure.
• Train and mentor users and support staff on AV equipment, collaboration tools, and best practices
• Installs, configures, and tests client workstations and related hardware and software.
• Diagnoses and resolves all hardware and software issues across a range of devices, including desktops, laptops, printers, iPads, and scanners.
• Recommends, plans, and implements performance upgrades to PC boxes, including but not limited to installing hard disks, ribbon cables, hard drives, motor boards, memory chips, and CD-ROMS.
• Collaborates with lead technicians and supports service line operation initiatives and program development.
• Assists with the implementation of IT strategies.
• Maintains current knowledge of system(s) information, changes, updates and emerging technologies.
• Escalates issues between applications and other interfaced systems and infrastructure and assists with investigation and resolutions.
• Provides hands-on support and training to end users.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

Associate's Degree required, or equivalent combination of education and related experience.3-5 years of relevant experience, required.

HIGHLY PREFERRED

• Video Collaboration & Room Systems
• Zoom Rooms, Microsoft Teams Rooms (MTR), or Cisco/Webex room systems
• Poly, Neat, Logitech, or Crestron Flex room hardware
• Fleet management and monitoring via Zoom Device Management, Teams Rooms Pro Management portal, or Crestron XiO Cloud
• AV Control & Audio Systems
• Crestron, Extron, or Q-SYS control systems
• Biamp Tesira or comparable audio DSP configuration and troubleshooting
• Shure, Sennheiser, or comparable ceiling microphone arrays and wireless microphone systems
• Live Event Production & Streaming
• Live event production, hybrid events, webinars, and broadcast support
• Livestreaming and encoding workflows (OBS, vMix, Wirecast, Epiphan/Pearl, or comparable)
• PTZ camera operation and control, video switching, and signal flow
• AV Networking
• VLANs, QoS, multicast, and bandwidth management for AV and media traffic
• Dante / AES67 audio-over-IP
• Firewall and port configuration for Zoom and Microsoft Teams media traffic
• Environment & Support Experience
• Healthcare or other 24/7 enterprise environment
• Telehealth carts, clinical or procedural space AV, boardroom and executive support
• Preventive maintenance programs and AV asset documentation
• After-hours and weekend event coverage
• Certifications bonus, not required
• AVIXA CTS or CTS-I
• Dante Level 1 or 2
• Crestron or Extron manufacturer certification
• Zoom or Microsoft Teams Rooms administration

Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).