Administrative Support Assistant III

Salary: $44,894.00 Annually
Location : Judicial Center, 1100 Clarks Rd, New Bern, NC
Job Type: Full-Time
Job Number: 10849
Department: Sheriff's Office
Opening Date: 07/30/2026
Closing Date: Continuous
FLSA: Non-Exempt


Primary Purpose
Performs various clerical, secretarial, and administrative duties in the Craven County Sheriff's Office.

Performs various administrative tasks in areas such as personnel, purchase entries, public communication, concealed permit applications and background checks, and records keeping. The employee performs services that require considerable tact and discretion in handling sensitive or confidential matters. Work requires independence and self-initiative in all administrative responsibilities. Sound judgment is required in performing tasks. Work is performed under the supervision of an office manager or higher-level supervisor and is evaluated through observation, conferences, and the quality and effectiveness of work completed.

Essential Functions
Answers the telephone; takes messages; directs calls or visitors and gives information based on the type of request; may dispatch personnel for services.
Appropriately handles confidential or sensitive information.
Aids in handling accounting and budgetary functions for the office.
Assists the public with questions and completes Concealed Weapon Application appointments.
Processes background checks for Concealed Weapon Applicants.
Assists in the Sex Offender registry program and processes civil papers.
Assists in conducting background checks for the hiring program, which includes both the Sheriff's Office and Detention Center.
Handles all incoming citizens at the Sheriff's Office lobby window and processes incoming mail.
Reviews and verifies documents for correct information; processes documents based on review and verification; files and retrieves materials, and performs periodic follow-up activities.
Maintains records and files; initiates appropriate follow-up or further action based on the status of the record.
Can multi-task in all administrative areas within the office.
Assists Law Enforcement with Aegis and DCI entries and inquiries.
Collects and maintains pawn shop checks.
Collects, enters, and deposits cash, checks, and all other forms of office revenue daily.
Assists with the preparation of office events and functions.
Processes acceptance, denial and/or revocation of concealed permits.
Operates a variety of office equipment such as copy/fax machines and computers.
Familiar with common word processing, spreadsheet applications, specialized office software, and applications related to financial and human resources records.

Minimum Education and Experience
Graduation from High School is required. One year of experience in performing clerical duties preferred or an equivalent combination of education and experience. Certification in NC DCI courses preferred.


Knowledge, Skills, and Abilities
Familiar with Office and County policies and procedures.
Familiar with Office practices and regulations.
General knowledge of laws and policies related to law enforcement and gun permit laws.

Working knowledge of arithmetic and its uses in general office work.

Ability to use correct grammar, vocabulary, and spelling.
Working knowledge of arithmetic and its uses in general office work.
Ability to communicate effectively in person and by telephone.
Ability to gather and give basic information and instructions on office programs based on inquiries.
Ability to learn thorough knowledge of others and organizational programs.
Ability to be tactful and courteous.
Ability to gather and compile materials from a variety of sources.
Ability to use computer-driven word processing, spreadsheet, and file maintenance programs.
Ability to use judgment in organizing and establishing priorities and work assigned.
Ability to establish and maintain effective working relationships as necessary by work assignments.
Ability to compile information based on general instructions.
Ability to arrange and place records, reports, and files into a proper sequence.
Ability to establish and maintain effective working relationships with supervisors, employees, and the general public.
Additional Information


May be required to serve during times of disaster.
Performs related duties as required.
Craven County offers regular full-time employees a wide variety of employee benefits including:

Health Insurance
Health Insurance is provided by ACS Benefits Services and covers a wide variety of healthcare services. Craven County pays 100% of Employee Only premium cost. Employees have the option to add child and spouse dependent coverage at their own cost.

Dental Insurance
Dental Insurance is provided through the Delta Dental PPO and Delta Dental Premier network administered by ACS Benefits Services. It covers a percentage of basic to major dental procedures, including orthodontia for children. Craven County pays 100% of Employee Only premium cost. Employees have the option to add child and spouse dependent coverage at their own expense.

Life Insurance and AD&D
Craven County provides eligible employees with $10,000 life insurance and accidental dealth and dismemberment coverage through OneAmerica AUL. Employees have the option to purchase additional coverage and/or dependent coverage at their own expense.

Disability Insurance
Craven County provides eligible employees with $50.00 per week in disability insurance through OneAmerica AUL. Employees have the option to purchase additional disability insurance at their own cost.

North Carolina Local Governmental Employees' Retirement System
Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.

NC401k
Craven County contributes 2% of eligible employees' gross salary into the 401(k) account regardless of the employee's deferral amount. In addition, the County matches employee deferrals up to an additional 3%.


Annual Leave
Regular full-time employees earn annual leave based upon years of service. Eligible employees begin to accrue annual leave as soon as they start but must complete a six month probationary period before they are eligible to use annual leave.

• Less than two years of service earns 10 days per year.
• Two but less than five years of service earns 12 days per year.
• Five but less than 10 years of service earns 15 days per year.
• 10 but less than 20 years of service earns 18 days per year.
• 20 or more years of service earns 20 days per year.

Sick Leave
Regular full-time employees earn 3.69 hours of sick leave per pay period. Craven County accepts eligible sick leave from the State of North Carolina, any of its political subdivisions, any local government entity or authority, or municipality in North Carolina.

Paid Holidays
County employees receive 11-14 paid holidays annually. The Board of County Commissioners may adjust the holiday schedule as deemed necessary.

Longevity
Eligible employees earn $200 in longevity after five years of service by October 31 of the qualifying year. Longevity benefits increase $25 per year up to a maximum of $1,000.

Merit Program
Craven County offers a merit program. Up to 56% of eligible employees may receive a performance-based merit increase each year.

Supplemental Benefits
County employees are also offered a variety of supplemental benefits to select at their own expense such as Life Insurance, Vision Insurance, Flexible Spending Accounts, Critical Care policies, Cancer policies, Long-term Care policies, Hospitalization policies, 457b Deferred Compensation Plan and Aflac.

Employee benefits are subject to change or may be contingent upon funding availability.