Benefits Specialist

Position Overview The Benefits Specialist serves as Heritage Behavioral Health Center’s subject matter expert for employee benefits while ensuring the administrative side of People Services runs efficiently. Reporting to the Employee Relations & Benefits Manager, this role administers benefits programs and supports core HR administration. This position manages benefits enrollment, billing, and communications; supports leave and compliance documentation; and maintains accurate HR records and HRIS data, providing responsive support to employees across the organization. Primary Goal: Become Heritage’s subject matter expert for employee benefits while ensuring the administrative side of People Services runs efficiently. Leadership & Team Expectations Model Heritage’s mission, values, and ethical standards in all interactions. Provide responsive, accurate, and compassionate support to employees. Maintain confidentiality and professionalism with sensitive information. Collaborate effectively with People Services colleagues and benefit vendors. Communicate clearly and follow through reliably. Core Responsibilities Benefits Administration Administer health, dental/vision, and life insurance programs. Manage Open Enrollment and benefit communications. Administer COBRA. Determine benefit eligibility and reconcile benefit billing. Coordinate wellness incentives. Leave & Compliance Support Assist with leave benefit coordination. Maintain benefit records. Assist with Workers’ Compensation paperwork. Track FMLA and leave documentation. HR Administration Maintain personnel files, and status changes. Prepare HR reporting and organizational charts. Track compliance and credentials and support employee communications. Provide general People Services support and perform other duties as assigned consistent with this role. Performance Expectations / What Success Looks Like The Benefits Specialist will be successful in this role when: Benefits are administered accurately, timely, and in compliance. Employees receive clear, helpful answers to benefits questions. Records, HRIS data, and personnel files are accurate and confidential. Open enrollment runs smoothly. Knowledge, Skills and Abilities Knowledge of employee benefits administration and related regulations (COBRA, FMLA, ACA). Strong attention to detail and accuracy. Excellent interpersonal and communication skills. Ability to handle confidential information with discretion. Strong organizational and time-management skills. Proficiency with HRIS (ADP) and Microsoft Office. Education and Experience Required: High school diploma or equivalent; Minimum 1 year of HR, benefits, or administrative experience. Preferred: Associate’s or Bachelor’s degree in HR, Business, or a related field. Benefits administration and HRIS (ADP) experience. Experience in healthcare or a nonprofit setting. Relevant certification (e.g., CEBS, SHRM-CP). Note: Equivalent combination of education and experience will be considered. Physical Requirements and Working Conditions Ability to sit, stand, and work at a computer for extended periods. Ability to occasionally lift and carry office materials or supplies (up to approximately 20 lbs). Ability to travel occasionally between Heritage sites as needed. Valid driver’s license, reliable transportation, and proof of current auto insurance may be required. Ability to respond calmly and effectively in sensitive or high-pressure situations. #J-18808-Ljbffr