Clinical Support Specialist

Job Description

Job Description

About Discovery At Home

Discovery At Home is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Established in 2012 with the creation of a Medicare-certified agency in Southwest Florida, Discovery At Home has grown steadily over the years, expanding its operations by starting and acquiring agencies in Tampa, Florida; Plano, Texas; Houston, Texas; and West Palm Beach, Florida. While DAH primarily serves residents living in communities managed by the Discovery Senior Living family of companies, its services extend beyond these communities. Today, the organization offers a comprehensive range of care, including Part A services, Part B services, and Private Duty services.

Position Summary

The Clinical Support Specialist plays a vital role in supporting the clinical operations of a home health agency. This position provides direct assistance to the clinical team, helping ensure accurate documentation , regulatory compliance , and effective coordination of patient care . The role works under the clinical oversight of the RN Clinical Manager and Administrator and practices within the Texas LVN scope of practice. The ideal candidate is detail-oriented, tech-savvy, and experienced in home health workflows, particularly related to EMR systems, OASIS documentation, and scheduling support .

Key Responsibilities

Clinical Documentation & EMR Support

• Review and audit clinician documentation for accuracy and completeness (e.g., OASIS, Plan of Care, visit notes).
• Track, flag, and follow up on documentation deficiencies or missing signatures.
• Assist with uploading, organizing, and maintaining accurate clinical records in the EMR system.

Coordination & Communication

• Support field staff with real-time clinical or scheduling questions.
• Serve as liaison between clinicians, intake, QA, billing, and administrative departments.
• Communicate with physicians' offices to obtain signed orders and clarify care plans.

Regulatory & Compliance Support

• Monitor compliance with Medicare Conditions of Participation and agency protocols.
• Assist in preparing for surveys or audits by ensuring clinical records are complete and accurate.
• Support the QAPI program through data collection and tracking of clinical indicators.

Training & Technical Support

• Provide EMR guidance to new or existing field staff.
• Assist with onboarding processes for new clinicians regarding documentation workflows.

Qualifications

Education & Licensure:

• Current, unrestricted Texas LVN license
• Current CPR certification.
• Valid driver's license, reliable transportation, and automobile insurance when travel is required.

Experience:

• 1–2 years of experience in home health, healthcare administration, or medical office setting.
• Strong working knowledge of EMR systems
• Familiarity with OASIS, Plans of Care, Medicare documentation standards a strong plus.

Skills:

• Excellent organizational and communication skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Ability to work both independently and as part of a team.

Core Competencies

• Documentation accuracy
• Problem solving and follow-through
• Clinical knowledge or familiarity with home health practices
• Customer service and team support
• Adaptability and initiative

Working Conditions

• Primarily office-based (onsite or remote depending on agency).
• Occasional interaction with field staff and patients via phone/email.
• Light lifting (up to 20 lbs) may be required for file or supply handling.

Benefits:

In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

EOE D/V