Account Manager

Job Description

Job Description

We are looking for an Account Manager to support business growth and client satisfaction in Ohio. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys managing customer relationships, responding to incoming business inquiries, and identifying sales opportunities in a fast-paced environment. The person in this role will serve as a key point of contact for clients while working closely with internal teams to ensure timely communication and consistent service. Success in this position requires strong interpersonal skills, sound judgment, and a proactive approach to account development.

Responsibilities:
• Manage a portfolio of business accounts and maintain regular communication to strengthen long-term client partnerships.
• Respond to inbound inquiries from prospective and existing customers, providing accurate information and timely follow-up.
• Identify sales opportunities within assigned accounts and help expand business through consultative inside sales efforts.
• Coordinate with internal departments to ensure customer needs, requests, and updates are communicated clearly and addressed efficiently.
• Prepare account updates, activity notes, and sales-related documentation to support ongoing customer engagement.
• Monitor client satisfaction and address concerns promptly to help maintain a high level of service and retention.
• Build trust with customers by understanding their business needs and recommending appropriate products or solutions.• Experience in account management, inside sales, or a similar customer-facing business role.
• Ability to handle inbound customer inquiries professionally and convert conversations into business opportunities.
• Strong relationship-building skills with the ability to maintain credibility across a range of client contacts.
• Effective verbal and written communication skills for both customer interaction and internal collaboration.
• Organized approach to managing multiple accounts, follow-ups, and priorities at the same time.
• Comfortable working in a contract-to-permanent position within a team-oriented business environment.