Hotel Front Desk Supervisor - Springhill Suites by Marriott Columbus Easton

Description We are currently looking for our next Front Desk Supervisor! Be the Face of the Guest Experience As a Front Desk Supervisor, you’ll lead the team that creates first impressions and unforgettable stays. You’ll be at the center of guest interaction—helping people feel welcome from check-in to check-out while supporting a positive, fast-moving team environment. If you’re someone who enjoys connecting with people, thrives in leadership, and likes solving problems in real time, this role could be a great fit. Plus, many of our supervisors grow into leadership roles like Assistant General Manager within just a few years. Starts at $19.00 based on experience. What you'll be doing: Create a welcoming, smooth, and memorable guest experience Lead by example and support the front desk team during daily operations Check guests in and out quickly, accurately, and with a friendly attitude Answer guest questions, resolve concerns, and make recommendations Manage reservations, room blocks, and special requests Answer phone calls and communicate with professionalism and confidence Stay informed on hotel amenities, room types, rates, and promotions Help monitor room availability and support hotel revenue strategies Keep the front desk and lobby area organized, clean, and guest-ready Be prepared to support emergency and safety procedures when needed What We’re Looking For: High school diploma or equivalent required Hospitality, customer service, or leadership experience is a plus Strong communication skills and confidence working with people Natural leadership mindset and ability to motivate a team Organized, detail-oriented, and able to multitask Comfortable in a fast-paced environment where no two days are the same Flexible schedule, including evenings, weekends, and holidays Passion for creating positive guest experiences Why You’ll Love Working Here: Competitive pay Medical, dental, and vision insurance 401(k) with company match Life insurance and disability coverage options Discounted hotel stays Ongoing training, mentorship, and career growth opportunities Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Concord Hospitality Enterprises