IT Field Technician

IT Field Technician - Wendy-s | HAZA Foods HAZA Foods is seekingan IT Technician to support office and restaurant staff of multiple QSR restaurants in the United States. The ideal candidate will have experience providing support for software, hardware, and network related issues as an onsite technician. Superior customer service & troubleshooting skills desired. In addition, the candidate will have Point-of-Sale (POS) technical support experience OR restaurant industry knowledge/background with hands-on, "user-level" POS experience. This position will be based out of our Sugarland office, however, requires significant travel, approximately 80% of the time. The HAZA Group of restaurants is one of the largest privately-owned restaurant franchisee companies in the United States. We operate Wendy's and Taco Bell concepts in 15 states and over 540+ locations and continue to grow. Learn more about HAZA Group here: Job Overview Minimum of 2 years of technical support/help desk support experience required Excellent written and oral customer service skills with a demonstrated customer-focused, service-first approach required Experience working in the Restaurant industry and/or experience providing POS (Point-of Sale) technical support for restaurants. Familiarity with Aloha POS is highly desirable. Must be technically savvy with a strong overall technical aptitude and superior customer service skills Strong skills and proficiency level in troubleshooting, support, analysis and resolution Experience supporting external end-users with software, hardware and networking related issues Working knowledge of networking topologies and various computer operating systems Proficient with Microsoft Office programs Additional Requirements The ideal candidate will be an innovative, driven, motivated, result-oriented and energetic Complex problem-solving skills and attention to detail required Ability to prioritize multiple priorities effectively, excellent time management & organization skills A successful candidate must have the ability to perform well under pressure and adapt to a rapidly changing environment Must be highly reliable with a stable work history, punctual and dependable Able and willing to work various shifts/schedules including nights, weekends and holidays on an on-call basis Willing to undergo a background check in accordance with local laws and regulations Access to private transportation and valid driver’s license in good standing This role requires significant travel, approximately 80% of the time. Candidates should be comfortable with frequent travel to various locations across United States (including TX, LA, MN, OH, NY) Benefits (includes, but not limited to) Competitive annual salary Medical, dental, vision, RX (for employee and family, as well as domestic partner benefits) Paid Time Off Laptop Cell phone reimbursement Annual performance review with potential merit increase Job location zip/postal code 77478 The Company reserves the right to conduct a background check of its employees, and your employment may be conditioned on satisfactory results. HAZA Foods is an equal opportunity employer and is committed to fostering an inclusive, diverse workplace. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr Wendys