IT Technician

About Next Perimeter Next Perimeter is a leading cloud‑first cybersecurity provider specializing in zero trust architecture and protection against modern‑day threats, whether in‑office or remote. We leverage cutting‑edge technologies like Intune, Windows, and Microsoft 365 to deliver security and optimization settings to devices, ensuring a modern desktop experience for our clients. The Role The ideal candidate will be charismatic, customer‑service‑centered, and energetic. This is an excellent opportunity for a technician looking to grow and work in a fast‑paced, expanding entrepreneurial organization. What You'll Be Doing Answer incoming calls from users, asking appropriate questions to understand their problems, and logging tickets in our ticketing system. Provide troubleshooting and support for both Windows and Mac operating systems, including Microsoft 365 products, and deliver remote technical support to clients to resolve hardware and software issues promptly and effectively. Conduct thorough system diagnostics, troubleshooting, and problem‑solving to identify root causes and prevent future issues. Assist with email issues and password resets, working closely with cross‑functional teams to coordinate deliverables, timelines, and technical requirements. Document and maintain accurate records of client interactions, technical solutions, and configurations for future reference. What We're Looking For Strong expertise in configuring, troubleshooting, and supporting various hardware and software solutions. Proficiency in operating systems such as Windows and macOS, networking protocols, and cloud technologies. Excellent written and verbal communication skills, with the ability to convey complex technical concepts to non‑technical stakeholders. Outstanding problem‑solving skills and keen attention to detail. Customer‑focused mindset and the ability to build strong client relationships. Ability to handle multiple tasks, prioritize effectively, and willingness to travel to client sites as needed. What We Offer We offer a competitive salary and benefits package, along with opportunities for career growth in cloud‑first IT service delivery, automation, and cybersecurity. Our dynamic and supportive work environment is centered on operational excellence, providing employees with the tools and resources needed to succeed. Additionally, team members gain hands‑on experience with cutting‑edge security and lifecycle management technologies, ensuring they stay at the forefront of industry advancements. You’ll enjoy unlimited vacation, sick leave, and access to our Employee Assistance Program to support your well‑being. Why Join Next Perimeter You’ll be joining a company that’s redefining what IT should look like for modern, cloud‑first organizations. We don't patch together tools or rely on legacy thinking. Instead, we offer our clients a zero‑fuss experience with clear standards, secure environments, and support that just works. Internally, you’ll be part of a team that values precision, documentation, and professionalism—and you’ll have the opportunity to grow into deeper engineering work over time. What Your Schedule Will Be This is an in‑office position with a schedule of Monday through Friday, 9:00 AM to 6:00 PM. Upon the successful completion of Next Perimeter's 90‑day introductory period, you'll be allowed to select one (1) recurring work‑from‑home day. Salary: $30.00 - $35.00 per hour #J-18808-Ljbffr