Mortgage Servicing Specialist

Managing the day-to-day complaint pipeline, the full-time MRU Specialist II will review and analyze loans for accuracy, resolve various complaints, and assist in tracking issues within a fast-paced remote environment. Key responsibilities Manage and resolve the complaint pipeline, ensuring timely responses to inquiries Review and analyze loans, making necessary corrections and updates as required Assist in tracking issues and providing reports on ticket processing to management Required qualifications High School Diploma or equivalent required 3+ years of experience in mortgage servicing and/or mortgage banking Proficient knowledge of loan servicing practices and applicable regulations Ability to analyze complex accounts and records Skilled in using analytical thinking to resolve operational issues