Americas - HR Service Center Specialist

HR Service Center Specialist

The HR Service Center Specialist provides professional administrative service to both Retail and Corporate employees, managers, and the wider HR team in all transactional aspects of employee lifecycle events (e.g., hiring, termination, leave of absence, promotions). This role is responsible for providing administrative support for the HR team and providing exceptional customer service to our employees and managers.

What You'll Do:

• Work at all times to company policies and procedures and within the administrative function. Work flexibly across the HR department and provide cover and assistance for other HR team as required.
• Establish key relationships between Managers and Directors to ensure compliance with company policies, federal, state and local regulations and the completion of employees' personnel records.
• Take instruction from either HR Directors, Managers or Generalists on any required administration to support specific ER cases.
• Provide administrative support for HR team in the delivery of significant organizational projects and one-off activities.
• Proactively check and challenge the accuracy of information provided before approving/entering into the HR system of record.
• Follow up on missing data; help track relevant HR metrics.
• Run and provide standard reports as required.
• Participate in systems testing and escalate systems and process issues as necessary.
• Respond to queries, including handling queries received by the HRSC email inboxes.
• Highlight and escalate any process improvements which would deliver an improved service and/or enable greater efficiency.
• Research and provide knowledgeable guidance and advice on HR policies, I-9 issues and new hire procedures to managers which are in line with company policy and legislation; ensuring that best practice is adhered to at all times.
• Maintain the databases and utilize systems to effectively support compliance activities; I9, work authorization, visa, etc.
• Act as a brand ambassador at all times specifically when working with external providers.
• Take responsibility for all necessary documentation and administrative follow up for ER caseload working with HR Generalist to ensure delivery.
• Actively seek feedback from business areas on all aspects of transactional processes and procedures in order to feed into process improvement.
• Manage the Unemployment process from start to finish. Work with outside vendor to ensure that all cases are properly coded and responded to. Work with line managers on appeal and hearing. Keep comprehensive database of all unemployment claims and charges. Work with outside vendor to ensure proper billing and support.
• Act as the HR resource and point of contact for SAP PO creation and maintenance. Maintain Super User or Helper status.
• Act as main resource and company representative to all employees during their employment life cycle. Serve as internal customer service for our employment base.

What You'll Bring:

• You love to problem solve, create resolutions, and come up with improvements to current processes.
• A team environment is for you! You love to work across the department and levels.
• Interested in a career in HR. You might even have a few years of experience as a HR Assistant or HR Admin.
• Have a bachelor's degree or relevant experience.
• Great communication and customer service skills! You love to follow up through email or phone.
• Excel skills and a good level of Microsoft Word.
• Confidentiality is paramount.

Disclaimer:

This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company's discretion at any time, with or without notice.

About Clarks:

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brother James and Cyrus Clark made a slipper from sheepskin off cuts. At the time it was ground-breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and Launched in 1950, to the iconic Wallabee, each design has an instantly recognizable signature that makes it unmistakably Clarks.

This season, we're proud to introduce the Clarks Collective: five incredible activists championing authentic social change. From mental health awareness and LGBTQ+ rights to greater racial equality, these trailblazers are committed to creating a brighter future for us all-bringing to life Clarks' new global campaign, for the World Ahead. Through spotlighting their stories and supporting their chosen charities and initiatives, we're ready to lead the way. After all, we're the originators, not imitators. It's who we are, who we've always been. And to change the world of tomorrow, we're doing things differently today.

As a global employer, Clarks is committed to embracing diversity throughout our workforce by creating an inclusive environment that reflects the many cultures and locations where we work. We strive to create a productive environment which everyone has an equal chance to succeed at all levels through the organization. We will not discriminate on the basis of sex, age, disability, marital status, color, race, religion, ethnic origin, sexual orientation or gender re-assignment, complying with local legislative requirements.

Actual compensation within a pay range will be based on factors including but not limited to a candidate's relevant experience, qualifications, performance, Clarks' business needs, internal equity and any statutory obligations. The pay range for this role may be modified by Clarks at any time in the future.