Administrative Specialist I

Administrative Specialist I (S)The primary mission of the North Carolina Department of Environmental Quality (DEQ) is to provide science-based environmental stewardship for the health and prosperity of all North Carolinians. The North Carolina Department of Environmental Quality (DEQ) is the lead stewardship agency for the protection of North Carolina's environmental resources. The organization, which has offices from the mountains to the coast, administers regulatory programs designed to protect air quality, water quality, and the public's health, and works to advance in all-of-the-above energy strategy that fits North Carolina's needs. DEQ also offers technical assistance to businesses, farmers, local governments, and the public and encourages responsible behavior with respect to the environment through education programs provided at DEQ facilities and through the state's school system. DEQ touches the lives of all North Carolinians in many ways to enhance and ensure our quality of life.This Administrative Specialist I is the primary public contact for the Division of Water Resources, Public Water Supply (PWS) Section, providing responsive communication and support to both internal and external stakeholders. Administrative Specialists in PWS work as a team to complete a variety of tasks related to established business processes. All Administrative Specialists provide cross-training to other administrative staff, and all team members are capable of performing the administrative functions needed to support the Section and keep vital work running smoothly. Specific areas of responsibility may be assigned by the supervisor and include supporting PWS' 100+ staff in areas such as plan review, sanitary surveys, site visits, assessments, certification processes, fee receipts, administrative penalties, and other functions. PWS Administrative Specialists must have excellent attention to detail and communicate professionally in a fast-paced setting.Key Responsibilities:Serving as receptionist for the Public Water Supply Section's offices in the Archdale Building in Raleigh, 8:00 am - 5:00 pm, Monday - Friday.Processing outgoing and/or incoming mail: printing, copying, collating, preparing packages, opening, reviewing, distributing.Coordinating with regional staff and others as needed to resolve missing data, errors, or inconsistencies and ensure data follows standards and meets requirements, referring questionable documents and unusual issues to appropriate engineers or management.Providing direct assistance to external customers: responding to and directing calls from a variety of agencies, officials, professionals, and the general public.Retrieving records, plans, and other documents for projects as requested, including retrieval from basement files or State Records Archives and extensive searching through Microfilm Blue Cards.Referring technical questions to the appropriate program manager or staff personnel and sending information to callers via mail and email.Reviewing various documents for accuracy, data entry, and using data to produce reports and to track performance measures/compliance.Receiving checks, entering into electronic check register, posting payments appropriately.Maintaining digital and/or hard-copy files as required.Recruitment Range: $39,244 - $53,962.00The Division of Water Resources (DWR) is responsible for protecting North Carolina's drinking, surface and groundwater for all waterbodies including lakes, streams, rivers, wetlands, and aquifers. This environmental stewardship is accomplished through actions including permitting issuance, investigations, regulatory compliance, and enforcement, monitoring and field assessments, certifications, laboratory analysis and testing, planning, water quality standards management, educational outreach, and other efforts.DWR's Public Water Supply (PWS) Section promotes public health by ensuring that safe, potable water is available in adequate quantities to the residents and visitors of North Carolina served by PWS systems by assuring that such systems are properly located, constructed, operated, and maintained. PWS systems provide piped drinking water to at least 15 connections or 25 or more people 60 or more days per year.If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.Due to the nature of this position, this position does not currently qualify for a hybrid telework option. This position is in office 8:00 am - 5:00 pm, five (5) days per week.High school diploma or General Educational Development (GED) diploma and two (2) years of related administrative experience, or equivalent combination of education and experience.The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.