Office Coordinator - Women's Minimally Invasive Gynecologic Surgery

Join Our Team of Life Changers!

UPMC is hiring a full-time Office Coordinator to support our Women's Minimally Invasive Gynecologic Surgery team/office in Mechanicsburg.

Shift/Hours: Monday-Friday, 8:00am-4:30pm - No weekends or holidays!

Travel: Frequent travel (up to 50%). Home location will be in Mechanicsburg but travel to our Harrisburg, York, Carlisle, Elizabethtown, Lititz, Lancaster, and Hershey locations to assist with staffing needs will be required. Manager will discuss further during interview process

Purpose of the Role:

The Office Coordinator partners closely with the Practice Manager to oversee front office operations and staff. This role coordinates scheduling, manages daily staff assignments, and serves as a key resource for patients, families, physicians, and team members. The Office Coordinator helps ensure efficient workflows, exceptional customer service, and a positive experience for both patients and staff.

What Makes This Opportunity Unique?

This position supports two dynamic and rapidly growing specialty service lines: Urogynecology and Minimally Invasive Gynecologic Surgery. As an integral member of the leadership team, the Office Coordinator will play a key role in supporting office operations for more than 40 staff members across eight locations. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys collaborating with diverse teams, and wants to make a meaningful impact on operational excellence and patient care. Additionally, all office locations are situated in free-standing buildings with complimentary parking for employees.

Why Join Our Team?

Join a collaborative and growth-oriented team that is dedicated to providing exceptional women's health care. You'll have the opportunity to support expanding specialty practices, work alongside experienced healthcare professionals, and contribute to the success of a high-performing organization while enjoying the convenience of free parking at every location. Opportunities for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Responsibilities:

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
• Work denial work queues in conjunction with the CBO.
• Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
• Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
• Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
• Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
• Collaborate with manager in selecting, monitoring and evaluating front office staff.

Qualifications:

• Bachelor's Degree + 6 months of healthcare experience OR Associate's Degree in Health Care or Business + 1 year of healthcare experience OR High School Diploma + 2 years of healthcare experience

Licensure, Certifications, and Clearances: Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran