Customer Service Rep(04010) - 23 Main St

Customer Service Rep (04010) - 23 Main St Full-time Job Category Org: Store Customer Service Rep

ABOUT THE JOB

We’re looking for qualified customer service reps with personality and people skills. Domino’s Pizza is the perfect place for you if you want a flexible schedule, the chance to work part or full time, and enjoy working in a fast‑paced environment that offers opportunities for growth.

ADVANCEMENT

Many of our team members began as delivery drivers and now own franchise locations. From customer service representative to management, there are many paths to success.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals, creating an environment where all team members can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members. Exceptional team members working together make Domino’s the best pizza delivery company in the world. At Domino’s Pizza, our people come first!

JOB REQUIREMENTS

You must be 16 years of age or older.

GENERAL JOB DUTIES FOR ALL STORE TEAM MEMBERS

Operate all equipment. Stock ingredients from delivery area to storage, work area, and walk‑in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily.

TRAINING

Orientation and training provided on the job.

COMMUNICATION SKILLS

Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co‑workers over the phone and in person.

ESSENTIAL FUNCTIONS/SKILLS

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers for rapid, accurate, precise movements. Ability to enter orders using a computer keyboard or touch screen.

WORK CONDITIONS

Exposure to varying weather conditions when removing trash and performing outside tasks. In‑store temperatures range from 36° F in cooler to 90° F or higher in some areas. Sudden temperature changes in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk‑in cooler. Hot surfaces/tools from oven up to 500 °F or higher. Sharp edges and moving mechanical parts.

SENSING

Talking and hearing on telephone. Near and mid‑range vision for most in‑store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

PHYSICAL REQUIREMENTS

Standing: Most tasks performed from a standing position. Walking: Short distances for short durations; surfaces include ceramic tile, "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48". Sitting: Paperwork usually completed in an office at a desk or table. Lifting: Bulk product deliveries up to 50 lb, lifted from floor onto shelves up to 72". Carrying: Large cans (≈3 lb 7 oz) and pizza sauce (~30 lb) carried from storage to front; trays of pizza dough (≈12 lb each, three at a time). Pushing: Moving trays on dollies; stack weight up to 7.5 lb force required. Climbing: Infrequent navigation of stairs or ladder for maintenance. Stooping/Bending: Forward bending for assembly station and for stocking; 30‑45 s at a time, repeated throughout the day. Crouching/Squatting: Occasional for stocking shelves and cleaning low areas. Reaching: Continuous up, down, and forward; up to 72" for oven controls, price signs, and shelf tasks. Hand Tasks: Eye‑hand coordination essential; frequent forearm and wrist use; manipulating pizza peel and cutter; pinching in box assembly. Machines/Tools/Equipment: Pencils, pens, computers, telephones, calculators, TDD equipment, pizza cutter, pizza peel.

EEO STATEMENT

Equal employment opportunity is required. #J-18808-Ljbffr Domino's