Account Representative

Account Representative

At Kenco Logistics, you're more than just a team member—you're part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.

The Account Representative will serve as the voice and face of our customer experience, operating as the primary point of contact for clients. This position will act as a liaison between warehouse operations and the client/customer, ensuring operational execution to meet or exceed customer and business needs, initiating, managing, and completing special projects as prescribed. The Account Representative will perform other administrative duties as assigned by site management.

Functions

• Develops, cultivates, and maintains strong professional relationships with all clients.
• Communicates and promptly responds to clients by email, phone, MS Teams, and other methods of communication.
• Provides daily administrative support to clients and site management.
• Generates custom reports, process documentation, data files, and key metrics.
• Assists with challenging issues, investigates, and facilitates resolution of escalated matters from clients and management.
• Manages client projects and special requests as needed.

Qualifications

• College degree or completion of high school and a minimum of 6 years customer service experience.
• Minimum of 1 year of experience in distribution, logistics or warehousing environment.
• Must possess excellent verbal and written communication, and organizational skills.
• Must be able to multi-task in a fast-paced environment.
• Problem-solving skills with attention to detail and follow-up.
• Ability to manage multiple priorities and tasks within critical deadlines.
• Must have strong computer skills, including MS Office Suite Software. Advanced skill in MS Office (Excel, Word, PowerPoint) preferred.

Competencies

• Action Oriented — Taking on new opportunities and challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates — Building partnerships and working collaboratively with others to meet shared objectives.
• Decision Quality — Making good and timely decisions that keep the organization moving forward.
• Optimize Work Processes — Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Situational Adaptability — Adapting approach and demeanor in real time to match the shifting demands of different situations.

Travel Requirements

• No travel required

Benefits offered:

• Medical insurance including HSA, HRA and FSA accounts
• Supplemental insurance including critical illness, hospital indemnity, accidental injury
• Dental Insurance
• Vision Insurance
• Basic Life and Supplemental Life
• Short Term and Long Term Disability
• Paid Parental Leave
• 401(k)
• Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
• Employer Paid Holidays- 10 days

Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company. Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.