Director Field Service Operations - West Region

• Location 3291 Russell Street,Riverside, CA, 92501,United States
• Job Category Power Solutions Group
• Employee Type Exempt - FT
• Required Degree 4 Year Degree
• Travel 40%
• Manage Others Yes

Contact information

• Name David Whaley

Description

Director Field Service Operations will lead and execute the strategic and operational direction of the L/M/HV services business across a regional footprint, with clear ownership for safety performance, quality execution, financial delivery, and disciplined project management. This leader is responsible for P&L results, team leadership, and customer satisfaction across aftermarket services, lifecycle programs, and project execution in the regional area. The role is central to driving growth, strengthening operational controls, developing talent, and ensuring field work is planned, executed, and closed out with strong safety, quality, cost, and schedule discipline.

This is an onsite position based out of our Field Service Corporate Office in Riverside, CA. The position required approximately 40% travel throughout the assigned region to support operations, customers, field teams, and business development initiatives.

Strategic & Financial Leadership

• Define and execute the service strategy for M/HV products in alignment with regional and corporate objectives.
• Develop and lead growth plans for aftermarket services, engineering solutions, and lifecycle contracts.
• Expand and evolve service offerings (e.g., retrofits, upgrades, and maintenance agreements).
• Ownership of the service P&L for the M/HV segment, including revenue, margin, cost controls, and EBITDA for the defined area.
• Work collaboratively with the President to focus on pricing strategy, cost management, margin optimization, and budget planning for the region.

Operational Excellence

• Oversee delivery of safe, high-quality services across all active projects and accounts, while delighting the customer.
• Leverage operational tools (Salesforce, Power BI, etc.) to track KPIs and drive data-informed decisions.
• Ensure efficient use of internal labor and subcontractors, oversee backlog management, inventory, receivables, and timely project execution.
• Drive standardization, continuous improvement, and best practice across field operations.
• Lead, engage and motivate a diverse, multi-disciplinary team including Managers, PMs, Supervisors, Engineers, and Field Technicians.
• Champion a culture focused on safety, quality, accountability, and excellence in customer service delivery through our core values.
• Develop and mentor leadership and technical talent, with a focus on building a NETA certified workforce.
• Ensure all work is performed in accordance with health and safety requirements and in compliance with state and federal regulations.
• Partner with HR and Talent Acquisition on workforce planning, hiring strategies, and technical development programs.
• Support President on strategic customer accounts; manage escalations and ensure satisfaction.
• Drive alignment between operations and sales to deliver on service bookings, upsell/cross-sell opportunities, and long-term agreements.
• Actively support the development of complex bids, proposals, and emergency response strategies.
• Participate in customer site visits and strategic planning meetings for projects.

Requirements

• Bachelor's degree in engineering, Business, or related field (MBA preferred).
• 10+ years in Field Services, Power Systems, or Industrial Services with direct P&L ownership.
• Strong financial acumen and demonstrated experience managing a full P&L, including budgeting, forecasting, pricing, margin improvement, cost control, and working capital performance.
• Proven leadership of multi-site service operations and technical field teams.
• Strong understanding of M/HV systems, NETA testing requirements, and utility/industrial service environments.
• Experience with Salesforce, project management tools, and business analytics platforms.
• Ability to travel 25-40% to support operations, team development, and customer engagement.

Preferred Certifications & Skills:

• NETA Certification or strong familiarity with NETA testing protocols.
• OSHA, NFPA 70E, or similar safety compliance certifications.
• Strong interpersonal skills and executive presence.
• Change leadership and process improvement (Lean/Six Sigma a plus).

Summary

Where Potential Powers Progress

At Sunbelt Solomon, we believe progress starts with people - their ideas, their expertise, and their drive to make energy work better. With more than a century of combined experience, we deliver full-lifecycle power, energy, and automation solutions across the Americas.

From our 40+ locations and a team of over 1,700 skilled professionals, we serve nearly every industry with the people, products, and insight needed to keep the electricity running. Our solutions span low-, medium-, and high-voltage systems, covering the complete electrical lifecycle, from design and engineering to operation, maintenance, modernization, and sustainable decommissioning. We're known for our expertise in remanufacturing electrical equipment, including transformers and switchgear, and for providing flexible, reliable temporary power rental solutions. Through the Sunbelt Solomon family of brands, including Trinity Power, Magna IV Engineering, and Power Solutions Group, we combine deep technical field experience with advanced engineering and turnkey project delivery.

Together, we help customers optimize performance, extend asset life, and achieve sustainability goals while building a more resilient, efficient energy future. At our core, we're powered by people - innovators, engineers, technicians, and problem solvers - all working together to deliver energy solutions that move industries forward.

Mission, Purpose, Vision & Core Values

Mission: Through a culture of integrity, bold innovation, and customer-centricity we create value for our partners and team members with safe and reliable electrical power solutions and services.

Purpose: To enhance the lives of our team members and partners through sustainable products and services in the communities we serve.

Vision: To be the leading provider of customized electrical power solutions and services.

Core Values:

People: The core of our success.

Safety: It's in our DNA.

Strategic: We forge our own future.

Sustainability: Industry leaders in power distribution life cycle management.

Performance: Delivering excellence at every opportunity.

Company Benefits

Sunbelt Solomon offers a comprehensive, highly competitive benefits package to employees who meet applicable plan eligibility requirements. Benefits include but are not limited to medical, dental, vision, FSA/HSA, 401k with company match, life insurance and disability, paid vacation, sick time, and holiday. Temp employees are not eligible for company benefits.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pre-Employment Screening

Following an offer of employment all candidates are required to complete a background check and drug screen prior to being cleared to start employment. A physical, respiratory fit test, and/or Motor Vehicle Record check may also be required based on the job responsibilities and location of the position.

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