Infios WMS Superuser

Job Description

Job Description

The Warehouse Management Systems Super User is the primary source of all areas of WMS and technology for day-to-day operations and continuous improvement. This position is responsible for providing on-site 1st level support.   Working in collaboration with the IT team and with operational teams, the WMS Super User will help resolve issues, introduce new functionality, generate reports, and run day to day maintenance on the WMS and support software.

Essential Functions:

• Point of contact for the warehouse management system (WMS) for the site, including issue resolution, configuration and providing data to help support the site.
• Provides level 1 support to analyze, troubleshoot, and resolve WMS issues where possible; escalate to IT support when necessary.
• Clearly document details of WMS issues including steps to recreate the issue when escalation is required. 
• Works with Operations to identify areas for improvement.
• Executes daily health checks for system performance at the local facility and follows up on issues.
• Participates in configuration, testing/validation, and implementation of WMS enhancements or defect fixes at the site.
• Proactively monitors and reacts to any potential performance issues within the systems.
• Single point of contact or owner/coordinator for cross-system issues (e.g. WMS, Automation, Shipping solutions, etc).
• Assists with documenting and communicating system change requests made by the building leadership.
• Assist with training of new associates on system use and functionality of the WMS.
• Other tasks as assigned by management.

Education and Experience Required

• Third Party Logistics or Supply Chain Experience.

• Korber Warehouse Management Systems Knowledge

• SQL skills.

• An inquisitive nature, with the desire and passion to drive continuous improvement.

Minimum Physical Requirements

• The position requires sitting at a computer and typing constantly.

• Standing, walking, bending, squatting/kneeling, twisting/turning, climbing, reaching will occur occasionally.

The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  OUR VALUES

  Pillared on our core values, we strive for collective growth and reaching our highest potential. We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas.

  Respect | Give and it will be given.                                

We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.

Trust | Earned over time.

We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.

Team | Accomplish more together.

We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.

Opportunity | Realize your potential.

We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.

EQUAL OPPORTUNITY EMPLOYER

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.

  EXPERIENCE FULFILLMENT AT ODW LOGISTICS.

Salary Pay Grade Level 13

INDSA

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