Services Senior Specialist - Srvcs Project Management

Services Senior Specialist - Srvcs Project Management

Are you passionate about being part of a successful team?

Join Our Enterprise Software Management team!

Partner with the best

The Services Senior Specialist - Srvcs Project Management is responsible for leading the global deployment and lifecycle execution of Software as a Service (SaaS) contract. This role ensures operational excellence, customer satisfaction, and strong project governance while acting as the primary interface between customers and internal teams.

You will drive seamless SaaS delivery from deployment through sustaining phases, while identifying growth opportunities and ensuring long-term customer value realization.

As a Services Senior Specialist - Srvcs Project Management, you will be responsible for:

• Leading global deployment and execution of SaaS contracts, ensuring achievement of operational KPIs and service excellence
• Acting as the primary customer contact across the full project lifecycle, including deployment, issue resolution, communication, and customer satisfaction management
• Developing and executing cohesive deployment strategies, ensuring strong adoption of analytics and process data integration across the SaaS lifecycle
• Managing R3 handoffs, planning SaaS contracts in SAP, and owning financial accountability as the SAP "Responsible Person"
• Maintaining strict scope control while identifying and managing change requests related to time, scope, and value
• Ensuring on-time delivery and consistently high levels of customer satisfaction to build trust and long-term relationships
• Identifying success stories, collaborating with teams to develop ROI cases, and supporting program-level value demonstration
• Driving business growth by identifying new leads, service expansion, and upgrade opportunities
• Proactively gathering customer insights, including satisfaction, pain points, and market intelligence
• Continuously enhancing technical knowledge and collaborating with technical leaders and cross-functional teams to strengthen capabilities

Fuel your passion

To be successful in this role you will:

• Have a Bachelor's degree from an accredited university or college
• Demonstrate fluency in English
• Have a minimum of 5 years of experience in Project Management
• Possess strong oral and written communication skills
• Exhibit strong interpersonal and leadership capabilities
• Demonstrate proven ability to deliver software projects on time, within scope, and within budget
• Be flexible and capable of managing multiple global accounts in a fast-paced, high-pressure environment
• Show agility and adaptability to new technologies and evolving business needs

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Services Senior Specialist - Srvcs Project Management