Forward Deployed Engineer

Deploy and configure the Countera platform (POS, payments, inventory, back office) at client sites across the Bay Area Set up and troubleshoot lane hardware: registers, scanners, scales, receipt printers, payment terminals, and customer-facing displays Migrate client data — catalogs, price books, inventory — into Countera and validate it end to end Train cashiers, store managers, and back-office staff; make sure they’re fast and confident on day one Debug issues live on-site, triage what you can’t fix, and drive resolution with the core engineering team Run UAT scripts and go-live checklists with clients; own the deployment through stabilization Be the voice of the customer: turn on-the-ground friction into concrete product feedback, bug reports, and feature specs What You’ll Do Deploy and configure the Countera platform (POS, payments, inventory, back office) at client sites across the Bay Area Set up and troubleshoot lane hardware: registers, scanners, scales, receipt printers, payment terminals, and customer-facing displays Migrate client data — catalogs, price books, inventory — into Countera and validate it end to end Train cashiers, store managers, and back-office staff; make sure they’re fast and confident on day one Debug issues live on-site, triage what you can’t fix, and drive resolution with the core engineering team Run UAT scripts and go-live checklists with clients; own the deployment through stabilization Be the voice of the customer: turn on-the-ground friction into concrete product feedback, bug reports, and feature specs What We’re Looking For 0–3 years of experience in software engineering, solutions engineering, technical support, or IT deployment (internships and strong projects count) Degree in CS/Engineering or equivalent hands‑on skills Comfort with at least one scripting/programming language (Python, JavaScript, or similar) and basic SQL Familiarity with APIs, networking basics, and debugging across hardware and software Strong communicator — you can explain technical things to non‑technical retail staff with patience and clarity Self‑starter who stays calm when a checkout lane is down and a line is forming Willingness to travel to client sites across the Bay Area, including occasional early mornings, evenings, or weekends around go‑lives Valid driver’s license and ability to work on‑site in the US Nice to Have Experience with POS systems, payments, or retail/restaurant tech (Revel, Square, Toast, Lightspeed, NCR, etc.) Exposure to hardware integrations (scales, scanners, printers, payment terminals) Experience in retail, grocery, or hospitality — even behind a counter Why Join Work with — and be mentored by — some of the best in the industry: business and technical leaders who have built, scaled, and operated retail and platform companies, and who are personally invested in your growth Ground‑floor role at a fast-moving, founder‑led startup with live enterprise clients Direct exposure to founders, product, and engineering — your field insights shape the roadmap A fast path to product, solutions architecture, or core engineering as we grow You’ll ship, deploy, and see impact every single week #J-18808-Ljbffr Countera