Customer Service Associate (Family Entertainment Center)

Job Description

Job Description

Round One Entertainment is hiring for multiple departments for our new location at Colorado Mills in Lakewood, CO (opening early November)!

Are you into video games, bowling, or karaoke? Are you friendly, and outgoing? Do you enjoy being around people and working in a fun environment? Then you’re the kind of person we’d love to hire!

Our Customer Service Associates help keep the excitement going across our departments, and we’re currently hiring for:

• Amusement (Arcade)
• Cleaning
• Mechanic
• Food and Beverage

Position Details:

• Part-time: 20–25 hours per week
• Wage: $17-18.75 per hour
• Store hours: 10:00 AM – 2:00 AM, including weekends and holidays.
• Shifts: This is a high paced work environment with our peak hours from 5 pm - 2 am and weekends. The majority of scheduled hours will be nights or weekends.

Whether you're helping guests at the game counter, maintaining a clean environment, or keeping our games in top shape, every role plays a part in creating unforgettable guest experiences.

Department Responsibilities Include (but are not limited to):

Amusement-

• Operate POS registers for game card sales and prize redemptions.
• Maintain arcade and redemption inventory.
• Keep the game floor clean, stocked, and welcoming.
• Perform open and close procedures and assist guests as needed.

Food and Beverage-

• Operates POS register for food and drinks (includes bar register when directed).
• Prepares food and beverage items utilizing the policies and standards of the company.
• Resets and bus the food court seating area.
• Washes and dries dishes, glasses, and other cooking/food prep utensils.
• Conducts all opening and closing procedures. (Opens and closes cash tills, kitchen cleaning, etc.).
• Manages food and beverage inventory including plates, cups, and utensils by the store’s policies and procedures.
• Maintains proper temperature for refrigerators and freezers.
• Conducts restroom checks and cleaning including laundry of rags.

Cleaning-

• Keep the entire store clean including restrooms, furniture, and arcade areas.
• Use cleaning equipment properly and safely.
• Launder cleaning rags, wash windows, and follow MSDS protocols.
• Assist the Facilities team with cleaning needs.

Facilities Mechanic-

• Maintain and repair bowling, arcade, and Spo-Cha equipment.
• Complete preventive maintenance as scheduled.
• Keep workshop areas organized and clean.
• May assist with installations or support other store locations when needed.

Benefits:

• 1 hour to play (non-prize) arcade games per week.
• 50% discount on food items per working shift.
• 1 complimentary beverage per working shift.

Work Environment:
Fast-paced arcade environment with loud noise, bright lights, and high guest traffic.

Physical Demands:

• Standing and walking for extended periods.
• Bending, reaching, and continuous movement.
• Lifting up to 100 lbs with assistance.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.

Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One Entertainment Inc.) for more information.

Round1 Bowling & Arcade prides itself on offering guests ALL the fun under 1 roof. Guests can look forward to safe family fun or friendly competition with activities ranging from bowling, arcade games (Including exclusive Japan imports), 100+ crane machines, professional-grade billiards, Karaoke, and more. Additionally, Round1 also offers a variety of favorite snack foods - such as pizzas, wings, ice cream - a new menu with Japanese food classics, and a bar with beer and other selections. Come on in and enjoy new ways to play and hang out. There’s enough room for everyone, so bring your friends, family, and kids.

In 2008, Round One Entertainment Japan began looking overseas to the United States for more growth and expansion. In 2010, the company opened its first U.S. location in the Los Angeles suburb of City of Industry, California. The biggest challenge for the company at that time was that “Round One Entertainment” was an unknown entity in the U.S. But within a few years, Round One quickly opened up its second, third, and fourth locations in California and now has over 50 locations across the U.S. opened or planning to open.

Round One USA, the U.S. branch of Round One Entertainment, has been continuing to grow rapidly nationwide since 2014. We position ourselves differently from our competitors by offering a wide variety of activities including our Kids Play Zone (an indoor playground area for the kids) and Spo-cha concept. Targeting a wide range of customers from young children to the elderly, Round One continues to grow rapidly in the U.S. market.

As the number of Round One stores increase, sales and revenue have been quickly increasing as well. Through our new store expansions, Round One quickly building a solid brand awareness throughout the U.S. This type of approach to spread awareness of Round One is vital in becoming a national brand in the entertainment and amusement industry.

Company Description

Round1 Bowling & Arcade prides itself on offering guests ALL the fun under 1 roof. Guests can look forward to safe family fun or friendly competition with activities ranging from bowling, arcade games (Including exclusive Japan imports), 100+ crane machines, professional-grade billiards, Karaoke, and more. Additionally, Round1 also offers a variety of favorite snack foods - such as pizzas, wings, ice cream - a new menu with Japanese food classics, and a bar with beer and other selections. Come on in and enjoy new ways to play and hang out. There’s enough room for everyone, so bring your friends, family, and kids.\r\n\r\nIn 2008, Round One Entertainment Japan began looking overseas to the United States for more growth and expansion. In 2010, the company opened its first U.S. location in the Los Angeles suburb of City of Industry, California. The biggest challenge for the company at that time was that “Round One Entertainment” was an unknown entity in the U.S. But within a few years, Round One quickly opened up its second, third, and fourth locations in California and now has over 50 locations across the U.S. opened or planning to open.\r\n\r\nRound One USA, the U.S. branch of Round One Entertainment, has been continuing to grow rapidly nationwide since 2014. We position ourselves differently from our competitors by offering a wide variety of activities including our Kids Play Zone (an indoor playground area for the kids) and Spo-cha concept. Targeting a wide range of customers from young children to the elderly, Round One continues to grow rapidly in the U.S. market.\r\n\r\nAs the number of Round One stores increase, sales and revenue have been quickly increasing as well. Through our new store expansions, Round One quickly building a solid brand awareness throughout the U.S. This type of approach to spread awareness of Round One is vital in becoming a national brand in the entertainment and amusement industry.