Back of House Team Member

Back of House Team Member

The Back of House (BOH) Team Member (TM) is responsible for ensuring that food and services are delivered to guests in a manner that reflects the purpose and quality requirements of Chick-fil-A, Inc., as well as the mission, vision and values of Chick-fil-A Calallen. The BOH TM is responsible for serving guests in a respectful and caring manner. The BOH TM is accountable for achieving high performance in the following areas: Order Accuracy, Speed of Service, Taste, Cleanliness, and Restaurant Operational Excellence (ROE). The BOH TM ensures that food is prepared in a manner that maintains quality and food safety standards. S/he completes duties and responsibilities quickly to ensure that high-quality, hot, fresh food is served to guests in a timely manner. The BOH TM ensures that the kitchen and food preparation areas are kept clean and organized.

Position Type: Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning firsthand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Additional benefits for full-time Team Members

Back of House Team Member Responsibilities:

• Adheres to food safety and hygiene guidelines
• Accurately fulfills orders on the monitors and ensures the packaging of items meets quality standards
• Ensures that catering orders are executed timely and in a remarkable manner
• Restocks primary, secondary, and other kitchen workstations as needed
• Keeps kitchen and food preparation areas clean
• Follows the leadership direction provided by the BOH Team Leader(s) and/or Director of Kitchen Excellence
• Maintains quality and safety standards by adhering to training requirements and communicating any issues to the BOH Team Leader and/or Director of Kitchen Excellence
• Ensures the safety of fellow Team Members by evaluating the environment for hazardous elements and addressing issues in a timely manner
• Collaborates with BOH Team Members to achieve assigned tasks/goals
• Communicates product and/or inventory issues to the BOH Team Leader and/or Director of Kitchen Excellence
• Communicates with Front of House Leaders regarding any kitchen activities impacting the guest experience
• Stewards resources effectively to ensure that performance metrics such as target food and labor costs are met
• Assists fellow Team Members when finished with assigned duties to ensure guests receive a caring experience
• When present in front of house areas, engages and connects with guests by executing Winning Hearts Everyday principles, including Core Four Behaviors and 2nd Mile Service
• Ensures assigned duties are completed by the end of the shift and ensures restaurant needs are communicated to the next shift
• Completes other duties as assigned

Qualifications and Requirements:

• Loves serving and helping others
• Customer service oriented
• Strong interpersonal/communication skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Basic math, reading and writing skills
• Have the ability to lift and carry 40-60 lbs on a regular basis
• Have the ability to stand for long periods of time (6-8 hours)
• Have the ability to complete repetitive tasks with few breaks
• Must be able to operate kitchen appliances and complex fryers

Working Conditions:

• Works in a fast-paced environment
• Regularly engages with coworkers to accomplish tasks
• Shifts may include mornings, evenings, weekends, and holidays
• May work around equipment that generates heat and experience cold environments in the walk-in cooler and freezer

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.