Membership Sales Manager - Shangri-La Resort + Golf Club

Job Description

Job Description

The beautiful Shangri-La Resort, located at the tip of Monkey Island in the center of northeast Oklahoma's Grand Lake O' the Cherokees, is currently taking applications for a Membership Sales Manager. Are you looking for a rewarding job? We're hiring an enthusiastic and hardworking individual to join our team!

POSITION

Membership Sales Manager

JOB DESCRIPTION

The Membership Sales Manager is responsible for driving membership growth, retention, and revenue through strategic prospecting, relationship-building, and sales execution. This role manages the full membership sales cycle-from lead generation and tours to closing and onboarding-while ensuring an exceptional, brand-aligned experience for prospective and current members.

This position plays a key role in achieving overall club revenue goals and enhancing the membership culture and community.

REPORTS TO

Sr. Sales Manager

KEY RESPONSIBILITIES

Membership Sales & Revenue Generation

• Develop and execute a strategic membership sales plan to achieve monthly and annual targets.
• Generate new leads through networking, referrals, community engagement, and events.
• Manage inbound inquiries and convert prospects into active members.
• Conduct personalized property tours and presentations highlighting amenities, lifestyle benefits, and value.
• Prepare and present membership proposals and agreements.
• Maintain accurate records in CRM system and track sales pipeline metrics.
• Meet or exceed individual and team sales quotas.

Relationship Management

• Build strong relationships with prospective and current members.
• Ensure a smooth onboarding experience for new members.
• Collaborate with department leaders to ensure member satisfaction.
• Identify opportunities for upselling or upgrading membership categories.
• Support retention initiatives and assist with member renewals.

Marketing & Promotion

• Partner with Marketing to develop membership campaigns, promotions, and referral programs.
• Represent the club at community functions and networking events.
• Assist in planning and hosting membership events and open houses.
• Provide feedback on market trends and competitor offerings.

Administrative & Reporting

• Maintain accurate contracts, deposits, and documentation.
• Prepare monthly sales reports and forecasting.
• Monitor membership inventory and pricing strategies.
• Ensure compliance with membership policies and financial procedures.

QUALIFICATIONS

• Bachelor's degree in Business, Marketing, Hospitality, or related field preferred.
• 3–5 years of sales experience (private club, hospitality, golf, real estate, or luxury services preferred).
• Proven track record of meeting or exceeding revenue goals.
• Strong interpersonal and presentation skills.
• Proficiency in CRM systems and Microsoft Office.
• Flexible schedule including evenings, weekends, and events as needed.

CORE COMPETENCIES

• Relationship-driven sales approach
• Strong closing skills
• Professional presence and communication
• High emotional intelligence
• Strategic thinking and market awareness
• Results-oriented and self-motivated
• Discretion and confidentiality

PERFORMANCE STANDARDS

• Monthly new memberships sold
• Membership revenue generated
• Conversion rate from tour to close
• Retention and upgrade rates
• Prospect pipeline activity levels

PERFORMANCE STANDARDS

Customer Satisfaction

• Serve as a guest relations ambassador and deliver high-level service.
• Uphold Shangri-La's professional, courteous, and guest-focused standards.

Work Habits

• Maintain punctuality, adaptability, and a proactive problem-solving attitude.

Safety & Security

• Follow all safety policies, emergency procedures, and chemical handling protocols.
• Report hazards and practice safe lifting and kitchen safety procedures.

PHYSICAL DEMANDS

While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl and lift more than 25lbs. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.

WORK ENVIRONMENT

• Primarily office-based with frequent on-property tours and event participation.
• Interaction with members, guests, and leadership team daily.
• Requires mobility to conduct property tours.

ADDITIONAL NOTES

This role summary outlines core duties but is not exhaustive. Other responsibilities may be assigned. This position is at-will and subject to change at the discretion of the Company.

Must be able to pass a background check.