Field Service Engineer

LENSAR® , Inc., is committed to revolutionizing refractive eye surgery. As a global leader in robotic laser cataract surgery, our success depends on talented and motivated individuals who share our passion for making a difference in patients’ lives. If you are looking for a career that enables you to pursue both professional and personal goals, we invite you to consider a career at LENSAR, Inc. Location Waco, TX Job ID 897 # of Openings 1 Position Summary The Field Service Engineer position primarily provides technical support for LENSAR customers (clinical and commercial), remotely or on site based on machine status and customer requirements. The role includes proactive and reactive onsite management and resolution of customer equipment issues both domestically and internationally. The engineer acts as a conduit for feedback on ideas, systemic problems, and user interface issues. The role is primarily regional domestically, with occasional out‑of‑region and international travel. Essential Duties and Responsibilities Provide repair and maintenance to LENSAR systems located at customer sites. Answer customer calls, communicate with customer sites, and provide remote support when necessary. Identify parts needed for repairs and coordinate with internal departments for receipt of requested parts. Proactively review customer issues and trends based on historical data to ensure machine uptime and promptly communicate customer concerns with product performance and safety to LENSAR for rapid resolution, including effective communication with doctors and support staff. Assist in the development of service documentation, in conjunction with the in‑house team. Assist in the development of Field Service tools and test equipment. Assist in the training of further support staff. Self‑monitor and regulate one’s own schedule. Ensure compliance with client site access requirements (hospital, health‑care system, etc.). Knowledge / Experience / Skills / Education Required At least 3 years of field support, engineering or manufacturing experience with high‑technology electrical/electronic products and with a medical device manufacturer involving lasers and optics. Hands‑on experience with electronic test equipment. Strong software skills (MS Office). Excellent communication, organizational, problem‑solving, and customer‑relations skills. Ability to read and interpret documents such as engineering drawings, specifications, and procedures. Ability to travel domestically and internationally and work occasional weekends. Preferred At least 3 years’ experience working with a medical device manufacturer involving lasers and optics. Physical Demands The employee must lift, move, and control physical inventory, office supplies, or stored records weighing up to 50 pounds on a regular basis. Physical handling, installing, positioning, and moving materials using hands and arms is required. Work Environment The engineer works from a home office and travels frequently to repair and maintain systems at customer sites. Duties involve working near moving mechanical parts, exposure to laser radiation, and vibration. Noise levels are usually moderate. Benefits Competitive compensation packages Employee Stock Purchase Plan (ESPP) and other company equity programs Employer-sponsored comprehensive health plans – medical/dental/vision Company matched 401(k) plan with immediate vesting (eligibility day one) Employer-paid disability insurance Voluntary life insurance Paid time off program Company-wide paid shutdown during the holidays Employee assistance program Company team building events and social outings Complimentary coffee, soda, water and juice in the breakroom Annual bonus opportunity Generous company holiday schedule LENSAR, Inc. is a drug‑free workplace and is an equal‑opportunity employer, dedicated to a policy of non‑discrimination in employment on any basis including race, sexual orientation, color, age, gender, religion, disability, national origin, marital status, genetics, veteran status, or any other characteristic protected under the law. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact LENSAR Human Resources at View phone number on click.appcast.io. Successful completion of a background screening will be required as a condition of hire. LENSAR participates in E‑Verify. #J-18808-Ljbffr