Technical Support Engineer / Trainer
Universal Lithium Battery Supply - ULBS Europe
Job Title: Technical Support Engineer / Trainer. Location: Houston, TX Job Description Providing technical support for industrial battery systems, including CAN Bus, PLC, and A/C & D/C control environments. Developing technical documents, including service bulletins and training materials. Managing CRM database entries for support issues. Key Responsibilities Technical Expertise: Maintain deep product knowledge and provide first-line technical support. Problem-Solving: Own root cause analysis and propose design improvements. Documentation: Publish service bulletins, training materials, and manuals. Training & Education: Deliver structured training to dealers and internal teams, offering 2 classes per month on average. Qualifications Associate’s Degree in Electronics or 5+ years in a CAN Bus/PLC-related environment. Strong electronics and electrical theory knowledge. Experience with Lithium-Ion battery BMS/BMU technology is a plus. Additional Requirements Excellent verbal communication and problem-solving skills. Proficiency in creating clear, concise technical documents. Ability to train both technical and non-technical audiences effectively. Familiarity with CRM software for tracking support cases. #J-18808-Ljbffr Universal Lithium Battery Supply - ULBS Europe
Vacancy posted 4 days ago
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