Intake Specialist

Job Description

Job Description

About Us

AK Law Firm is a fast-growing Personal Injury firm dedicated to helping individuals who have been injured due to the negligence of others. We are passionate about delivering exceptional client service while aggressively pursuing justice for our clients. Our team thrives in a high-energy, results-driven environment focused on client care and case growth.

We are seeking a customer service–driven professional to join our team. Candidates with sales experience are strongly encouraged to apply, as this role requires strong communication, relationship-building, and the ability to guide clients with confidence and empathy. AK Law Firm is committed to training the right individuals who are motivated, coachable, and eager to grow within a dynamic legal environment.

Position Overview

The Intake Specialist is the first point of contact for potential Personal Injury clients and plays a key role in driving firm growth. This position requires a strong sales mindset, the ability to quickly build trust, and the skill to guide injured individuals through the decision to retain our firm. The ideal candidate is bilingual, empathetic, persuasive, and experienced in handling high-volume inbound and outbound client communications.

Key Responsibilities

- Answer inbound calls and respond to web inquiries from potential Personal Injury clients
- Conduct detailed intake interviews involving accident facts, injuries, liability, and insurance information
- Evaluate case viability based on firm criteria (auto accidents, slip and falls, workplace injuries, etc.)
- Convert qualified leads into retained clients by building rapport and clearly explaining the firm’s value
- Follow up with prospective clients to increase signed retainer rates
- Accurately document all interactions in the case management system
- Coordinate with attorneys and case managers for smooth client onboarding
- Meet and exceed intake conversion goals and KPIs

Qualifications

- Bilingual (English/Spanish) – required
- Minimum 3 years of experience in Personal Injury intake, sales, or insurance claims
- Proven track record of meeting or exceeding sales or conversion metrics
- Excellent communication and interpersonal skills
- Ability to handle sensitive client situations with empathy and professionalism
- Strong organizational and multitasking skills

Ideal Candidate Profile

We are seeking individuals who are confident communicators and natural closers. Candidates who succeed in this role often come from Personal Injury intake teams, high-performing sales environments, or insurance adjuster roles.
Insurance professionals and sales candidates are especially encouraged to apply.

What We Offer

- Competitive base salary + performance-based bonuses tied to signed cases
- Growth opportunities within a rapidly expanding firm
- Ongoing training and development
- Supportive team culture

Work Environment

- Full-time position
- Onsite
- May require evening or weekend shifts

Equal Employment Opportunity (EEOC) Statement

AK Law Firm is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected status.

E-Verify Participation

AK Law Firm participates in E-Verify. All new employees must complete employment eligibility verification and provide documentation confirming authorization to work in the United States.