Quality Assurance Analyst

Quality Assurance Analyst

City First Bank N.A. is a mission-driven Community Development Financial Institution (CDFI) principally focused on a transformative impact in underserved, urban markets with the highest needs to drive equitable economic development. Our credit activities are purely commercial and focused on the following segments: Multifamily Affordable Housing, Not-for-Profit Finance, and Small Business Finance. As a depository and commercial lending provider with over $1.3 billion in bank assets as of December 31, 2025, our unified organization has over 100 employees in Washington DC and Los Angeles/Inglewood, CA.

Role Summary

The Quality Assurance (QA) Analyst is responsible for maintaining the integrity, accuracy, and completeness of post-closing documentation, loan servicing activities and operational processes within the Credit Administration department. This role supports quality assurance reviews, audit readiness, reporting and analytics process, improvement initiatives and business analysis functions.

The QA Analyst ensures that loan files meet internal quality standards and comply with regulatory, investor, and secondary market requirements. This position directly supports the Bank's mission-driven lending objectives, including financing for small businesses, nonprofits, affordable housing, and commercial real estate projects.

Essential Functions and Responsibilities

Quality Assurance and Monitoring

• Independently conduct end-to-end quality assurance reviews servicing activity, system data, and exception tracking to identify documentation, data, process, and control deficiencies; determine root causes of recurring issues; and suggest corrective actions and process enhancements to strengthen internal controls and support timely remediation.
• Apply independent judgement to identify documentation, data process and control deficiencies.
• Perform Daily File Maintenance Reviews (next day), document and log errors and discrepancies
• Perform quality assurance checks for the entire loan portfolio on a continuous basis throughout the month to ensure proper coding and proper exception reporting to reduce the risk of improper financial reporting
• Identify discrepancies and escalate complex issues to management for resolution.
• Provide quality review findings and observations to management for consideration in process improvement efforts.
• Provide testing and administrative support for Abrigo enhancements and upgrades.
• Assist with departmental and cross-functional projects, as needed.

Audit Readiness and Compliance

• Ensure compliance with federal and state regulations
• Support internal audits, external audits, regulatory examinations, and loan review activities by maintaining complete and organized QA records, testing results, and supporting documentation.
• Support audit readiness by ensuring loan documentation, quality control records and reporting are accurate, complete, and readily accessible.

Reporting and Analytics

• Compile and maintain quality assurance reports for management review based on trends and findings
• Assist management with workflow analysis and provide data to support process improvement initiatives.
• Analyze, and interpret operational and quality data, develop reports and dashboards using Microsoft excel and Power BI to support reporting and decision-making.
• Monitor recurring trends and emerging risks across the loan portfolio and report findings to management.

Requirements

Required Skills & Qualifications

• Bachelor's degree in finance, business, or a related field.
• 3+ years of experience in commercial lending, credit administration, loan operations or quality assurance
• Strong analytical and problem-solving skills.
• Knowledge of banking regulations and credit administration standards, audit processes and compliance requirements.
• High organizational skills
• Proficiency in Microsoft Excel, financial software, and Power BI.
• Excellent organizational, communication, and attention-to-detail skills Strong interpersonal skills with ability to work across departments
• Experience supporting internal and external audit processes
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment