Client Operations Analyst

Client Services Reporting Specialist

Contract position with a large investment firm. Hybrid, three days per week in Newark, NJ. We are seeking an individual to join our Client Services Reporting team to support our client deliverables, with a primary focus on supporting the suite of activities associated with the client portal. We are seeking a highly organized, energetic individual with strong data governance and analytical skills and systems administration capabilities to support the team in managing the day-to-day operations related to the client portal, as well as other client reporting activities.

What you can expect:

• Client Portal (InvestorFlow):
• Responsible for day-to-day data activities, including document uploads, correspondence, troubleshooting and working with technology and users to log, track, and resolve issues.
• Manage user onboard and offboard process, including license review, security and profile review and set up.
• Manage the end-to-end investor communication process and understanding various communication types and nuances across platforms and audiences being reached, including coordination of undeliverable emails after mailings and removal/inactivation of contacts.
• Data and Analytics:
• Manage the current auditing capabilities and continue to build out in scalable manner to proactively identify data issues across the portal platform.
• Work with related parties to resolve data issues.
• Other Client Reporting Activities:
• Partner with other technology focused members in the team to analyze opportunities for automation and work with technology teams on implementation.
• Assist in the completion of ad-hoc or scheduled work being done by the team, if needed.

What you will bring:

• Tech savvy mindset and ability to effectively action the training that will be provided to become a subject matter expert in the back-end administration of investor facing our systems.
• Knowledge of tools in the sales and investor lifecycle ecosystem: Salesforce, Marketing Cloud, Tableau, InvestorFlow.
• Strong proficiency in all Microsoft products, including Excel, Word, and Power Point.
• Additional systems that may be beneficial to know to have a broader impact on the team are Aladdin, Factset, and Vermilion.
• Strong accountability, adaptability, and takes initiative with a positive attitude.

What will set you apart?

• Experience working in the investment management industry preferred.
• Excellent organization and time management skills with the ability to balance multiple priorities in high paced, dynamic environment.
• Strong analytic and project management skills.
• Detail-oriented with solid written and verbal skills.
• Ability to work independently and to orchestrate work with other teams.