Automotive Service Advisor

Benefits 401(k) Dental insurance Health insurance Paid time off Vision insurance As a Big O Tires Service Advisor , you support the owner in leading daily operations to achieve sales, profitability, and customer satisfaction goals. You play a key role in driving results, developing team members, and ensuring smooth, efficient store performance. This position is ideal for a hands‑on, motivated leader preparing to advance as our business grows. We are looking for people‑first individuals with a desire to work and grow in the automotive services industry in a fast‑growing location. Pay Rate: $55,000-80,000 per year Essential Duties and Responsibilities Leadership & People Development Support ownership in coaching, developing, and motivating the store team Lead by example, fostering accountability and teamwork Think strategically, connecting daily operations to near‑ and long‑term store goals Sales & Customer Experience Actively engage with customers to identify needs, present solutions, and close sales Support sales of all product lines, including fleet accounts Monitor customer feedback and assist in maintaining high service standards Deliver exceptional results by modeling strong communication, solution‑oriented service, and follow‑through that builds long‑term customer relationships Operational Management Oversee daily store functions, including workflow, scheduling, inventory, maintenance, cleaning and shop coordination Help ensure adherence to compliance, safety protocols, and operational procedures Communicate and reinforce store initiatives and programs Partner with the ownership to manage vendor relationships, product availability, and shop productivity Financial & Business Management Help execute strategies to achieve or exceed store goals and financial targets Maintain accuracy in reporting, recordkeeping, and inventory management Qualifications High school diploma or equivalent required; associate or bachelor's degree preferred 2 years of leadership experience in a retail or related customer‑facing environment Proven ability to lead teams, drive sales, and deliver excellent customer service Strong communication, problem‑solving, and decision‑making skills Financial literacy and comfort with operational reporting and performance metrics Proficiency in POS systems and reporting tools Work Environment You will work in a retail operation within the automotive services industry. Work hours will vary but generally include working a combination of weekdays and Saturdays including overtime as needed. #J-18808-Ljbffr Big O Tires - Batavia