IT Systems and Enablement Specialist

Job Description

Job Description

Salary:

Who is HammerTech?

As constructions most trusted safety platform, HammerTech has a team focus where we build safer, smarter, better together . Our workforce is committed to individual and team empowerment so that our innovative approach is sustained, the growth in our capability is continuous and we excel in enhancing safety within the construction industry.

Established in 2013, with the vision of becoming the international benchmark in online safety and quality management, HammerTech is now the leading choice for large construction companies, managing safety and quality for over 500,000 people on construction sites across Australia, New Zealand, North America and Europe.

We offer a hybrid working model to support an inclusive and balanced work culture.

To support the significant growth and development of the organization, we are seeking the expertise and capability of IT Systems & Enablement Specialist to join our dynamic team.

What youll do at HammerTech

The IT Systems and Enablement Specialist support the day-to-day operation of the organizations IT environment, ensuring systems, devices, and applications run smoothly. This role focuses on hands-on technical support, system maintenance, and user enablement.

Responsibilities

• Provide day-to-day IT support for hardware, software, and user issues in North America and UKIE regions
• Administer and maintain systems such as email, user accounts, and cloud platforms (e.g., Microsoft 365)
• Assist with device provisioning, onboarding, and offboarding of employees
• Support, configure, and troubleshoot Windows and macOS devices, including imaging, patching, MDM enrolment (Intune), and lifecycle management
• Administer and support core business applications and systems, managing user access, integrations, and day-to-day issues to ensure availability and effective use across the business
• Monitor system performance and escalate issues where necessary
• Support implementation of IT policies, security controls, and best practices
• Troubleshoot network, system, and access issues
• Maintain documentation of systems, processes, and configurations
• Assist with vendor coordination and basic procurement activities
• Contribute to IT projects such as system upgrades, migrations, and rollouts
• Ensure compliance with regulatory requirements and industry standards
• Monitor and respond to security incidents, breaches, and threats
• Log, manage, and resolve IT support tickets using Jira Service Management.
• Other duties as required from time to time

Are you a good fit? Lets start with the HammerTech Core Values:

Everyone at HammerTech lives by our company values of United, Innovative and Authentic and we hope youll help us bring these to life in your role.

While you may not come from construction or technology, we know youll fall in love with the industry. Its known for passionate and caring people, team players and avid problem solvers who want to build a better world. With your help as IT Systems & Enablement Specialist, well help construction build safer, smarter, better together.

Our ideal candidate will bring the following:

• Current and satisfactory National Criminal History Records check
• Flexibility of hours to meet operational requirements of the business
• Willingness to travel as required
• Outstanding integrity and capacity to maintain strict confidentiality
• Bachelors degree in IT, Computer Science, or related field (or equivalent experience)
• 3+ years of experience in IT support, systems administration, or similar role
• Solid understanding of networking, security, and cloud systems

And if you really want us to double back, youll have:

• Deep understanding of Microsoft Office 365 Platform/Ecosystem including Intune, OneDrive, Defender, Office, SharePoint, EntraID
• Experience supporting and administering Windows and macOS devices in a mixed-OS environment
• Strong troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Capacity to work effectively as part of a team

We recognize many of the skills weve developed over our careers are often transferable. We believe that creativity, enthusiasm, and drive are the keys to success. If youre not sure you meet every qualification but feel you have other experience relevant to the role, we encourage you to apply.

Benefits at HammerTech

As a North American employee, youll benefit from some of the best parts of our Australian work-life culture thanks to our Aussie roots including:

• Flexible WFH arrangements we trust you!
• Generous holiday and personal leave allowance (20 days vacation + 10 days personal leave each year, accumulating year to year)
• Top-notch Medical/Dental/Vision benefits plus family benefits like paid Maternity/Paternity leave
• Retirement 401K Plan
• Generous training budget & career mapping opportunities
• Birthday Leave
• Work Anniversary Rewards
• Team Tune-Up Workshops
• Regular social events & employer-funded travel
• Opportunities to grow your career and make an impact quickly

Compensation

The salary range for this position is $90,000.00 - $100,000.00 per year. Actual compensation will vary based on candidates job-related knowledge, skills and experience.

HammerTech values diversity and believes that our strength comes from including the perspectives of all kinds of contributors. We encourage people from underrepresented communities to apply, including racial minorities, LGBTQIA+, and those with disabilities. Accommodations are available during all stages of the recruitment process, please let us know of any needs we may not have accommodated.