Senior Vice President, Client Processing Manager

Job Description

We are seeking a Senior Vice President to lead our Institutional Trade Maintenance and Fail Management processing teams. This leader will be responsible for overseeing day-to-day processing, client support, operational quality, risk management, and people leadership across a medium to large-sized team or multiple smaller client processing teams. The ideal candidate will bring deep brokerage processing experience, strong leadership capabilities, and a proven ability to drive operational excellence in a fast-paced environment.

We are seeking a Senior Vice President to lead our Institutional Trade Maintenance and Fail Management processing teams. This leader will be responsible for overseeing day-to-day processing, client support, operational quality, risk management, and people leadership across a medium to large-sized team or multiple smaller client processing teams. The ideal candidate will bring deep brokerage processing experience, strong leadership capabilities, and a proven ability to drive operational excellence in a fast-paced environment.

In this role, you’ll make an impact in the following ways:

• Manage a medium to large-sized team or multiple small Client Processing teams responsible for institutional trade maintenance and fail management activities.
• Oversee all aspects of client account servicing, inquiries, transactional processing, and problem resolution.
• Serve as a top level of support for external clients whose issues were not resolved through standard channels or lower levels of support.
• Ensure the volume of work produced meets product and service standards, exceeds quality expectations, and is appropriately reviewed and documented.
• Lead the execution of trade maintenance processes, including trade amendments, cancellations, allocations, settlements support, and fail resolution.
• Monitor daily processing workflows to ensure accuracy, timeliness, and adherence to service level expectations.
• Identify operational risks, process gaps, and control weaknesses, and implement solutions to improve efficiency and mitigate exposure.
• Partner with internal stakeholders across operations, client service, risk, compliance, and technology to resolve issues and enhance the client experience.
• Drive continuous improvement efforts focused on scalability, control, transparency, and service delivery.
• Support a strong control environment by ensuring procedures are documented, exceptions are escalated, and regulatory/business requirements are met.

To be successful in this role, we’re seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required.
• 7-10 years of total work experience is preferred with at least 1-3 years in management.
• Experience in brokerage processing is preferred.
• Applicable local/regional licenses or certifications as required by the business.
• People Leadership requirement: Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
• Strong knowledge of institutional trade lifecycle, trade maintenance, settlement processes, and fail management.
• Demonstrated ability to manage operational risk, improve processes, and lead through change.
• Excellent client service, escalation management, and problem-solving skills.
• Strong communication and relationship management skills, with the ability to work effectively across teams and with external clients.
• Sets clear performance expectations and provides ongoing coaching and feedback.
• Builds an inclusive, high-performing team culture focused on accountability, collaboration, and continuous improvement.
• Develops bench strength and succession plans to support organizational needs and long-term team effectiveness.

Preferred Leadership Competencies

• Proven ability to lead teams in a high-volume, deadline-driven operational environment.
• Strong decision-making and judgment, especially in escalated client and processing situations.
• Ability to balance client needs, operational priorities, and risk requirements.
• Results-oriented mindset with a focus on quality, control, and service excellence.

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

About The Team

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.