Senior Vice President, Production Services Infrastructure Support

Job Description

• Design, implement, integrate, and provide full support for complex software in a multi‑tiered, multi‑platform environment.
• Maintain and support moderately complex infrastructure environments.
• Perform complex troubleshooting as a subject matter expert.
• Ensure appropriate monitoring and alerting setup.
• Lead root cause analysis and problem management for complex problems to address underlying technical issues.
• Collaborate with business and application development stakeholders.
• Coordinate production readiness reviews for new releases, validate the supportability of changes prior to introduction into production.
• Perform production readiness reviews and PTO controls for new releases and projects.
• Analyze system requirements.
• Review and evaluate plans for major projects and initiatives to ensure they meet system needs.
• Coordinate monitoring of major changes to infrastructure environment.
• Analyze the most complex issues that arise.
• Collaborate with infrastructure engineering, quality assurance, and app support for capacity monitoring & instrumentation.
• Perform complex incident, problem management and troubleshooting.
• Maintain business and operation relationships to ensure business needs are addressed.
• Interface with other technology groups including Application Development and Support.
• Remote work may be permitted within a commutable distance from the worksite.

Requirements

• Bachelor’s degree, or foreign equivalent, in Computer Science, Computer Engineering, Information Technology, or a related field, and ten (10) years of progressively responsible experience in IT network occupation or related fields.
• Experience implementing, maintaining, and troubleshooting corporate wireless infrastructure and overseeing enterprise network traffic flow.
• Experience implementing, maintaining, and troubleshooting remote access technology across multiple vendor platforms to support varied end‑user equipment.
• Experience configuring and managing corporate web and cloud‑based proxies, including URL filtering, content filtering, and web access controls, and troubleshooting complex web access issues.
• Understanding of local and global load‑balancing technologies and ability to apply them to business use cases to enhance network efficiency and resilience.
• Administration of global DNS and DHCP using IP address management tools.
• Handling of routing protocols including EIGRP, OSPF, and BGP, and troubleshooting complex routing issues.

Salary

Base salary range expected to be $214,250.00 - $221,000.00 per year at the commencement of employment.

Benefits

Competitive compensation, benefits, and well‑being programs rooted in a strong culture of excellence and a pay‑for‑performance philosophy. Includes flexible global resources and tools, generous paid leaves, including paid volunteer time.

EEO Statement

BNY is an Equal Employment Opportunity/Affirmative Action Employer. Minorities, Females, Individuals with Disabilities, Protected Veterans.