Permit Technician I/II - Public Works

Permit Technician I/II

The City of Anaheim Public Works Department is seeking one (1) full-time and (1) part-time Permit Technician I or II to support the customer service counter. The Permit Technicians are responsible for providing customer assistance and service regarding permit application requirements and procedures, routing plans to appropriate staff for review, and issuing permits according to established procedures. Ideal candidates will have strong computer skills, knowledge, and experience in issuing right-of-way construction and grading permits, be highly team-oriented, have exceptional attention to detail, and will be thoroughly experienced in modern office procedures and technology. Candidates with prior permit technician and municipality experience are highly desirable.

The Public Works Engineering Permit Counter is a customer-centric unit focused on providing high caliber information and assistance to the general public, contractors, and engineers. As one of the front-line representatives for the City, the unit strives to provide quality customer service experience.

Permit Technician I - possess one (1) year of clerical support and customer service experience.

Permit Technician II - possess two (2) years of permit issuance experience for a public agency or its equivalent; or journey-level experience involving building design or construction work including public contact.

The City of Anaheim reserves the option to hire at either Permit Technician I or II level based on candidate qualification and knowledge/skills/abilities demonstrated during the selection process.

The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.

Provide information and assistance to the general public, contractors, and engineers at the permit counter, via e-mail, and over the phone regarding permit application requirements and processes, Public Works standards and regulations, plan requirements and permit fees.

Receive and review permit applications and related drawings for accuracy, completeness and compliance with established regulations; issue and record approved permits; calculate, collect fees and reconcile daily receipts; categorize permit by type, and revenue collected.

Receive plan check submittals; route plans as appropriate for checking; receive approved plans to calculate fees; inform customers, and developers of plan check status by researching an automated system, logs, and associated files.

Prepare and maintain a variety of records on permit applications, plan submittals and approvals; research incomplete files including applicable fees due and new permits issued.

Enter and maintain license information and workers compensation insurance information in the Permit System database.

Receive plans and issue permits for right-of-way construction or impacts, and grading and/or drainage improvements. Ability to view and interpret basic GIS utility and right-of-way maps.

Perform related duties and responsibilities as required.

Experience: One (1) year administrative support or customer service experience, including experience reviewing public works code requirements. Direct contact with the public is desirable.

Knowledge of: Principles and practices of effective customer service and permit application review, modern office procedures, methods and equipment, including computers; permit system data filing and retrieval; use of Microsoft office software; principles of basic report preparation; principles and procedures of record keeping.

Ability to: Understand and interpret applicable codes, ordinances, and regulations; to classify, compute, tabulate and categorize data and information for permit process; respond to requests and inquiries from the general public; operate office equipment including computers, printers, an automated tracking system and a variety of software programs including spreadsheet applications; maintain accurate records and files; communicate effectively and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.

In addition to the qualifications for the Permit Technician I:

Experience: Two (2) years permit issuance experience for a public agency or its equivalent; or journey-level experience involving building design or construction work including general public contact.

Knowledge of: Principles and practices of permit application review and approval; building codes, ordinances, and regulations; basic blueprint/plan review; modern office procedures/methods and equipment, including computers; data filing and retrieval; principles of basic report preparation; principles and procedures of recordkeeping; customer service methods and techniques.

Ability to: Analyze and review permit applications and approve as necessary; interpret and apply applicable building codes, ordinances and regulations; assess building valuations and figure appropriate permit fees; maintain complete and accurate records of plan checks and permit issuances; Respond to requests and inquiries from the public; operate office equipment including computers, an automated tracking system and a variety of software programs including spreadsheet applications; communicate clearly and concisely, both orally and in writing; maintain accurate records and files; establish and maintain effective working relationships with those encountered in the course of work.

**** IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS **** The City of Anaheim reserves the option to hire at either Permit Technician I or II level based on candidate qualification and knowledge/skills/abilities demonstrated during the selection process Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Friday, May 8, 2026 at 5:00PM. Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process will consist of a minimum of skills examination and oral interview. The eligibility list established from this recruitment may also be used to fill the current and/or additional Full Time and Part Time vacancies throughout the City. Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.

Equal Opportunity Employer