Lead Dispatcher

Lead Dispatcher

West Palm Beach, FL

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals.

As a Lead Dispatcher, you will manage key aspects of our day-to-day transit operations (fixed route, on-demand transit) in West Palm Beach, FL. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs.

This is a fully in-person position with the expectation that you will be onsite 5 days per week

What You'll Do:

• Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues
• Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation
• Deliver exceptional rider and driver support, representing Via values and building trust in every interaction
• Build strong cross-functional relationships across various Via teams and offices and external partners
• Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email.
• Effectively prioritize live operational issues and take action based on the information received
• Leverage knowledge of Via products and services to make ad hoc decisions with little guidance

Who You Are:

• Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
• Tech savvy: You can learn new software quickly, and can juggle working with multiple different tools simultaneously
• Ownership mentality: take full responsibility for delivering great service to driver-partners
• Proactive: able to think ahead and anticipate to prevent problems before they start
• An empathetic and effective communicator: you excel at active listening and collaboration
• Comfortable with ambiguity: make thoughtful choices between imperfect options
• Maintain a solution-oriented mindset: persistent, creative, and cool under pressure
• Observant and keen to improve: if something's not working, you come up with a better way
• An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams

Compensation and Benefits:

• Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $19-22/hour
• Shifts will be 5 days a week (4 weekdays + 1 weekend day)
• Shifts available (subject to change):
• 5:45am-1:45pm ET
• 1:45pm-10:15pm ET
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Ready to join the ride?

Via is an equal opportunity employer.