Director of Front Office

About Bishop’s Lodge, Auberge Collection A legendary landmark re‑imagined, Bishop’s Lodge, Auberge Collection is a luxurious and soulful retreat steeped in heritage in Santa Fe, New Mexico. Set on 317 secluded acres bordering Santa Fe National Forest and just minutes from downtown, the 98‑room resort invites guests to connect with nature with organic adobe architecture that invokes rich New Mexican heritage and conveys a genuine sense of place. Amenities include a collection of exhilarating outdoor experiences, historic horse stables, fitness center, pool, onsite stream for fly fishing casting lessons, healing arts experiences at Stream Dance Spa and several dining venues, including the resort’s signature restaurant SkyFire. Expansive indoor and outdoor event space includes The Hall with 3,200 square feet of meeting space and the historic Lamy Chapel and Lawn, featuring dramatic views of the Tesuque Valley. The recently unveiled Bunkhouse is ideal for family gatherings with 12 individual bedrooms. Job Description Position Summary: The Director of Front Office is responsible for overseeing all front desk, reservations, and guest services operations to ensure a seamless, personalized, and memorable experience for every guest. This leader will cultivate a high‑performing, engaged team while maintaining operational excellence, adherence to brand standards, and alignment with Bishop’s Lodge values. Key Responsibilities Lead and manage all front office operations, including reservations, check‑in/check‑out, concierge, and guest relations. Ensure every guest interaction reflects the Bishop’s Lodge standard of excellence and personalized service. Monitor guest feedback and implement continuous improvements to enhance satisfaction and loyalty. Develop and enforce front office policies, procedures, and service standards. Recruit, train, and mentor front office team members, fostering a culture of accountability, collaboration, and ENRICH values. Conduct regular performance evaluations, coaching, and recognition to drive team engagement and development. Manage staffing schedules, ensuring adequate coverage while optimizing labor costs. Oversee front office budgets, forecasting, and reporting; identify opportunities for revenue growth and operational efficiencies. Ensure accurate billing, posting, and reconciliation of guest accounts. Partner with sales, marketing, and other departments to support group bookings, special events, and promotional programs. Maintain proficiency in property management systems (PMS) and other front office technologies. Identify and implement process improvements leveraging technology to enhance operational efficiency and guest satisfaction. Qualifications Minimum 5 years of progressive experience in front office management within a full‑service resort or hotel environment. Proven leadership skills, with experience coaching and developing high‑performing teams. Strong financial acumen and operational expertise. Exceptional communication, interpersonal, and problem‑solving skills. Commitment to creating a guest‑centric culture aligned with Bishop’s Lodge values. Juniper Bishops Employment LLC is an Equal Opportunity Employer, M/F/D/V. Juniper Bishops Employment LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Juniper Bishops Employment LLC complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr Auberge Collection