Hybrid IT Escalations Specialist (Tier 2)
Nexus IT Consultants
Nexus IT Consultants in Salt Lake City is seeking a Tier 2 Escalations Technician to handle complex tickets escalated from Tier 1, providing advanced troubleshooting across networking, Windows Server, and cloud services. The role supports both remote and on-site work and partners with engineering to ensure timely resolutions. You will mentor Tier 1 staff, work with NOC and Field Services, and participate in occasional after-hours on-call rotations. #J-18808-Ljbffr Nexus IT Consultants
$60k - $75k
Description Location: Salt Lake City, UT / Hybrid Department: Escalations Team Reports To: Tier 2 Support Team Lead Employment Type: Full-Time, Exempt Compensation... ...Experience & Education 2+ years of experience in IT support, with a focus on troubleshooting complex...SuggestedFull timeWork at officeRemote workNight shift- Getgrooven is seeking a skilled Technical Support Representative for a hybrid role focusing on Tier 2 Network Support and Tier 1 Video Support. Training occurs at our Midvale, UT office, with regular hours Monday-Friday 4pm-1am MST. You’ll diagnose and resolve network and...SuggestedWork at officeMonday to Friday
$50k
...Representative to join our Technical Support team in a hybrid support role focused on both Tier 2 Network Support and Tier 1 Video Support. This... ...am MST. What You’ll Do Tier 2 Network Support Resolve escalated Tier 1 support cases involving LAN, WAN, and WLAN connectivity...SuggestedWork at officeMonday to FridayShift work$26.5 - $28.8 per hour
Kenworth Sales Company in Salt Lake City, Utah is seeking an IT Technician to support networking, desktops, telephony, and systems administration... ...offers a competitive hourly wage ($26.50-$28.80) and requires 2-3 years IT support experience, with opportunities to work with...SuggestedHourly pay- ...IT Specialist I Location: Salt Lake City, UT About Challenger School Challenger School... ...-User & Help Desk Support Provide Tier 1–2 support for Windows PCs, Office 365,... ...connectivity issues in a timely manner Escalate issues appropriately and document...SuggestedDaily paidSummer workWork at office
- ...IT Support SpecialistAt the heart of our organization is a... ...re looking for an IT Support Specialist who takes pride in solving problems... ....What You'll DoProvide Tier 1 and Tier 2 technical support across... ...efficiently, documenting actions and escalating when neededTroubleshoot...Work at officeRemote work
$32 - $40 per hour
...currently seeking an experienced IT Support Specialist to join our IT Team. This... ...infrastructure Serve as an escalation point for complex technical... ...including conference rooms, hybrid meetings, and company-wide town... ...tools Who You Are You bring 2-4 years of experience...Hourly payH1bWork at officeLocal areaRemote workWorldwideVisa sponsorshipWork visa- ...Service Solution Analyst to act as the first point of contact for clients, providing technical and application support in a fast-paced Tier 1 environment. You will handle calls, tickets, and electronic channels while gaining exposure to Oracle Health applications and...
- ...seeking a dedicated and skilled Onsite IT Technician to join our dynamic team.... ...associated with technical projects. Escalate issues that exceed Tier 1 scope according to established procedures... ...learning activities. Requirements 1-2 years of technical support experience...Temporary work
$26.5 - $28.8 per hour
IT Technician - Salt Lake City, UT Salary Minimum and Maximum: $26.50-$28.80 per hour. Due... .... Duties and Responsibilities Provide Tier 2 technical support to corporate and remote branch users, including resolving escalated issues from Help Desk Tier 1 staff and responding...Hourly payTemporary workRemote workFlexible hoursShift workAfternoon shift$26.5 - $28.8 per hour
...trucks! Kenworth Sales Co. is looking for a IT Technician to join our Salt Lake City, UT... ...equipment. Duties And Responsibilities Provide Tier 2 technical support to corporate and remote branch users, including resolving escalated issues from Help Desk Tier 1 staff and...Hourly payTemporary workWork at officeRemote workFlexible hoursShift workAfternoon shift- ...Remote or Hybrid Remote - United States Full time... ...procedures, and acts as an escalation point for complex... ...work within established IT service management practices... ...platforms. Serve as a Tier II/III escalation... ...NIST 800-171, CMMC, SOC 2, or ISO 27001. Experience...Full timeWork experience placementRemote work
- ...Essential job functions: Provide Tier 2 support for network and telecommunications... ...infrastructure changes in accordance with IT change management processes. Assist in... ...project-based initiatives. Act as an escalation point for junior staff on routine issues...Work at officeWorldwide
$21 - $25 per hour
...IT SpecialistKen Garff Automotive Group | Utah Region Desktop Team | Salt Lake City, UT (On-Site)Salary: $21-25/hour DOESchedule: Monday... ...own expense before starting.What We're Looking ForExperience: 2+ years in IT operations, technical support, or a related technology...Work at officeRemote workRelocationRelocation packageMonday to Friday$31 - $36 per hour
...looking for a versatile, hands‑on Senior IT Technician who thrives in a "jack of all trades... ..., Security+, or equivalent). Experience: 2‑5 years of broad IT support experience in... ...Team player who can mentor others and escalates intelligently as needed Other Requirements...Casual workWork at office- Communications Technician 2 - Salt Lake City, UT paid time off, tuition reimbursement, 401(k), retirement plan United States, Utah,... ...telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers...Full timeApprenticeshipWork experience placementWork at officeRelocation
$78.4k - $129.4k
...forecast storage growth, providing recommendations for expansion and tiering. Troubleshoot storage-related issues that surface in... ...citizenship required. Preferred Qualifications Experience with hybrid or cloud-integrated storage architectures. Intermediate-...Contract workWork at office- ...Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and... ...the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee... ...these benefits include Vacation/Sick days - 2 weeks | Holidays - 10 Federal Government....For contractorsWork experience placementWork at officeImmediate startFlexible hours
- ...Sandbrook Capital. Role Summary The IT Systems Administrator provides front-... ..., and peripheral issues. Provide Tier 1 and appropriate Tier 2 support, document recurring issues, create practical user guidance, and escalate advanced matters to the external IT...
$40k
...or non‑compliant accounts and escalate findings in support of audit, compliance... ...incidents, and tasks using an IT service management (ITSM) or... ...experience Minimum 0-2 years supporting enterprise identity... ...Exposure to cloud or hybrid identity and access management...Contract workRemote workShift work- ...incident detection, correlation, escalation, and resolution support in accordance with Tier I and Tier II NOC... ...F5 Networks Certified Technical Specialist; ITILv4 (Information Technology... ...wherever. We provide enterprise IT, engineering, full life-cycle communications...Work at officeNight shiftRotating shift
- ...NOC systems remain secure, auditable, and recoverable in a federal IT environment. Key Responsibilities Administer Windows and... ...repeatable operations and effective knowledge transfer. Provide tier 2/3 support and guidance to junior administrators and NOC staff on...Contract workWork at officeNight shift
- ...performance. Working under the guidance of senior IT staff, this role partners with IT... ...devices, firmware, and configuration changes Escalate security concerns, suspicious network... ...study Required Job Requirements Experience 0–2 years of experience in IT support, network...
- Description The IT Help Desk Technician I serves as the first point of contact for technical... .... This role is responsible for resolving Tier 1 technical issues, providing excellent... ...or ability to obtain within 6-12 months. 0-2 years of experience in an IT help desk, technical...Work at office
- GENERAL PURPOSE OF THIS JOB Reporting to the IT Infrastructure Manager, the IT Junior... ...IT Infrastructure by resolving escalated technical issues, and assisting with daily... ...hardware and software issues escalated from Tier 2 support in line with SLA's. Assist with...Work at officeFlexible hours
- ...implementation, troubleshooting, and maintenance of IT systems Manage IT infrastructure and related... ...client/server, storage, and network devices Provide Tier 1 and Tier 2 support based on experience level Escalate issues appropriately and communicate status to Government...Temporary workFor contractorsFlexible hours
- ...staffing and recruiting company is seeking a Complaint Analyst for a 6-month contract in Salt Lake City, UT. This hybrid role involves managing complaint escalations, reporting metrics, and ensuring compliance with quality standards in an FDA-regulated environment....Contract work
- ...teams to deliver reliable IT services. This position... ...enterprise systems Provides Tier III technical support and escalation resolution for complex... ...McAffee Certified Product Specialist (MCPS), McAfee Certified... ...Experience with cloud or hybrid cloud environments (Azure...Permanent employmentWork at officeLocal area
- ...teams to deliver reliable IT services. This position... ...supervise computer user support specialists and computer network... ...systems Provides Tier III technical support and escalation resolution for complex server... ...Experience with cloud or hybrid cloud environments (Azure...Permanent employmentWork at officeLocal area
- ...Description Job Description IT Support SpecialistDonorConnect... ...for a full-time IT Support Specialist to add to our team. This position... ...experienceExperience Required:1-2 years experience in a similar... ...OfficeSupport for conference room/hybrid workforce solutionsSupport for...Full timeWork at office
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