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Hybrid IT Escalations Specialist (Tier 2)

Nexus IT Consultants

Nexus IT Consultants in Salt Lake City is seeking a Tier 2 Escalations Technician to handle complex tickets escalated from Tier 1, providing advanced troubleshooting across networking, Windows Server, and cloud services. The role supports both remote and on-site work and partners with engineering to ensure timely resolutions. You will mentor Tier 1 staff, work with NOC and Field Services, and participate in occasional after-hours on-call rotations. #J-18808-Ljbffr Nexus IT Consultants

Vacancy posted 3 days ago
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