Care Manager - Community Adult Program

Job Description

Job Description

About Paragon Behavioral Health Connections

Paragon Behavioral Health Connections is a comprehensive behavioral health organization on a mission to positively impact individuals and families through compassionate and client-centered care. Our mission is to deliver personalized care that uplifts our clients and builds supportive connections in communities.

Through community-based, in-home, and digital services, we meet clients where they are, both physically and emotionally, to provide the right support at the right time. Serving communities across Colorado, we deliver equitable and innovative behavioral health services, including Intensive Case Management, Assertive Community Treatment (ACT), Crisis Stabilization, Intensive Outpatient Programs, Medication Management, Peer Support, Supported Employment and Housing, and Community-Based Clinical Programs.

We believe care should meet people where they are. Our approach is rooted in understanding, respect, innovation, and community collaboration.

Why Work With Paragon

• Statewide Reach : Deliver care where it's needed most across Colorado, including underserved rural and frontier communities.
• Flexibility & Work-Life Balance : Partner with clients to create schedules that support engagement while allowing flexibility in your workday.
• Clinical Leadership & Support : Work alongside experienced behavioral health professionals committed to client-centered care.
• Comprehensive Benefits : Company-paid medical, dental, vision, disability, and life insurance.
• Opportunities for Growth : Expand your skills and advance professionally as our programs continue to grow throughout Colorado.

Position Summary

Paragon Behavioral Health Connections is seeking a Bachelor-Level Care Manager to provide intensive community-based care management services within the Community Access & Partnership (CAP) Program .

The CAP program serves adults with Serious Mental Illness (SMI) and Severe and Persistent Mental Illness (SPMI) whose psychiatric, functional, and social needs create significant barriers to engaging in traditional outpatient services. Utilizing assertive community outreach and a multidisciplinary team approach, the Care Manager provides intensive care coordination, resource navigation, housing support, community linkage, benefits assistance, and skill development services within clients' homes and natural environments.

The Care Manager plays a critical role in helping clients achieve psychiatric stability, maintain housing, reduce crisis utilization, improve independent living skills, and successfully transition toward less intensive levels of care.

This position requires extensive field-based work, community outreach, and collaboration with internal and external providers throughout the Denver Metro area and surrounding communities.

Key Responsibilities

Intensive Care Management & Community Support

• Provide intensive, community-based care management services in clients' homes and natural environments.
• Conduct outreach and engagement activities with individuals who experience barriers to treatment participation.
• Coordinate services across behavioral health, medical, housing, employment, vocational, and social service systems.
• Assist clients in identifying strengths, needs, goals, and barriers to recovery.
• Assist with obtaining identification documents, benefits, transportation resources, healthcare access, and community supports.

Behavioral Health & Recovery Support

• Assist clients in practicing and applying coping skills, wellness strategies, and recovery supports within real-world environments.
• Provide psychoeducation regarding mental health recovery, medication adherence, self-advocacy, and available community resources.
• Support clients with appointment attendance and coordination of care across providers.
• Utilize motivational interviewing and trauma-informed approaches to increase engagement and promote self-determination.
• Collaborate closely with therapists, psychiatric providers, peer specialists, and supported employment staff.

Housing Stability & Community Integration

• Assist clients experiencing homelessness, housing instability, or risk of eviction.
• Support applications for subsidized housing, supportive housing, vouchers, Medicaid-funded housing supports, and other community resources.
• Coordinate with housing authorities, landlords, shelters, residential providers, and community partners.
• Assist clients in overcoming barriers to housing including required documentation, benefits applications, budgeting, and community referrals.
• Support clients in maintaining housing stability through advocacy, coordination, and skill-building interventions.

Healthcare & Benefits Coordination

• Coordinate access to primary care, specialty medical care, psychiatric care, dental care, and community supports.
• Assist clients with Medicaid, Medicare, Social Security, SNAP, Long-Term Care Medicaid Waivers, and other public benefit applications.
• Support discharge planning following hospitalization, residential treatment, crisis stabilization, or incarceration.
• Monitor and address barriers that could impact treatment engagement or clinical stability.

Documentation & Compliance

• Complete all required documentation in accordance with agency, Medicaid, and regulatory requirements.
• Maintain compliance with HIPAA, confidentiality standards, and professional boundaries.

Transition & Discharge Planning

• Assist clients in developing transition and discharge plans that promote long-term stability.
• Facilitate successful linkage to outpatient services, community supports, healthcare providers, and recovery resources.
• Coordinate warm handoffs to lower levels of care as clients progress through the CAP program.
• Support clients in maintaining gains achieved during program participation.

Required Knowledge & Skills

• Knowledge of Serious Mental Illness (SMI), Severe and Persistent Mental Illness (SPMI), and co-occurring mental health and substance use disorders.
• Understanding of recovery-oriented, trauma-informed, person-centered care approaches.
• Knowledge of Medicaid, Social Security, housing resources, waiver programs, and community support systems.
• Strong crisis de-escalation, engagement, and rapport-building skills.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational and time-management skills.
• Understanding of HIPAA, confidentiality requirements, and ethical service delivery.
• Commitment to equity, cultural humility, and serving diverse communities.

Qualifications

Education

• Bachelor's Degree in Social Work, Psychology, Human Services, Sociology, or a related behavioral health field required.

Experience

• Minimum one year of experience providing case management, community support services, behavioral health services, or related human services work required.
• Experience working with adults diagnosed with Serious Mental Illness (SMI) preferred.
• Experience with housing navigation, Medicaid benefits, community resources, and social determinants of health strongly preferred.
• Experience working with co-occurring substance use and mental health disorders preferred.

Additional Requirements

• Valid driver's license and current auto insurance.
• Reliable transportation.
• Ability and willingness to travel extensively throughout the service area.
• Driving clients in a personal vehicle may be required in accordance with agency policy.
• Ability to safely provide services within home and community settings.
• Ability to work flexible hours based on client needs.

Job Details

• Reports To: CAP Team Lead / Program Supervisor
• Department: Community-Based Clinical Services
• Position Type: Full-Time, Non-Exempt
• Location: Denver Metro Area with community-based travel
• Salary: $26.44 - $31.25 per hour

Benefits

• Company-paid medical, dental, vision, life, short-term disability, and long-term disability insurance
• Discretionary Time Off (DTO)
• 401(k) retirement plan
• Employee Assistance Program (EAP)
• Mileage reimbursement
• Referral bonus program

Diversity & Inclusion

Paragon Behavioral Health Connections is committed to fostering a diverse, equitable, and inclusive workplace. We strongly encourage candidates of all backgrounds, identities, experiences, and lived expertise to apply. We believe our differences strengthen our ability to serve the communities that depend on us and help us achieve our mission of delivering compassionate, person-centered care throughout Colorado.