IT Administrator

Kiwa North America is part of the Kiwa Group. The company was established in 1948 in the Netherlands and provides safety-related certification, testing, inspection, auditing, advising and training services to a wide range of clients, including manufacturers, service companies and consumers. Kiwa is a fast-growing company and employs over 10.000 people in 35 countries. The total Revenue is around 1.3 billion Euro( Since 2021 Kiwa is part of the SHV Group. SHV is a Dutch family-owned multinational company with more than 60,000 employees and a turnover of euro 26 billion ( Kiwa offers strong benefit package, including Health Insurance, 401k plan with company contribution, health and childcare spending/savings accounts, paid time off and more.

Responsibilities include, but are not limited to:

• Maintain, analyze, troubleshoot, and repair PC related hardware and peripherals
• Install and support enterprise-wide applications such as Windows 10, Office 365, and Microsoft Teams as well as internal business applications
• Provide timely support via phone and ticketing systems (SolarWinds Service Desk)
• Maintain user accounts in Active Directory and Office 365
• MACD accounts on Teams telephony
• Onboarding of new employees and off-boarding of departing employees
• Setup and shipment of new and replacement hardware/peripherals
• Engage vendor support contacts to resolve technical problems with desktop computing equipment and software
• Create and maintain documentation on projects and recurring procedures
• Gather feedback from end users about system performance
• Generate and maintain Knowledge Based articles
• Provide advice and technical training
• Keep abreast of technology trends and developments
• Other duties/projects as assigned

Qualifications:

• College Diploma in Information Technology or equivalent combination of education and experience required
• Proven Customer support skills required
• Ability to work with end users and troubleshoot application and/or service related issues, determine root cause, and effective capture resolution steps within internal system
• Solid operating knowledge of Windows 10, Office 365, etc.
• Knowledge of Networking i.e. LAN/WAN
• Proven skills in troubleshooting and resolving PC hardware issues
• Knowledge of current trending cloud computing technologies
• Ability to work under pressure and within a fast paced team environment
• Experience supporting conference room technology and VoIP technology
• Experience working with vendors for service related issues
• Strong organizational and time-management skills
• This position may require some heavy lifting

* Please Note that selected candidates will be required to pass a drug, background, and reference screening.

T2 Utility Engineers is an equal opportunity employer. We are committed to an inclusive, equitable and accessible workplace. Qualified applicants will receive consideration for employment without regard to race, color, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status or disability. If you require an accommodation at any time during the recruitment or application process, please contact Human Resources.

T2 Utility Engineers does not accept unsolicited resumes from any 3rd party agencies. No fee will be paid to 3rd parties who submit unsolicited resumes to any T2 Utility Engineers employee. Resumes from approved vendors must be specifically requested by T2 Utility Engineers and approved by the T2 Utility Engineers Talent Acquisition Team.

Talent Acquisition Team.